Business Analyst

Description

ABOUT NORSTELLA

Norstella unites five market-leading companies that all have a shared goal of improving patient access to life saving therapy. Each organization (Citeline, Evaluate, MMIT, Panalgo, & The Dedham Group) delivers must-have answers for critical strategic and commercial decision-making. Together, we help our clients:

• Accelerate the drug development cycle
• Bring the right drugs to market
• Identify barriers to patient access
• Turn data into insights faster
• Think strategically for specialty therapeutics

By combining the efforts of each organization under Norstella, we offer an even wider breadth of expertise, cutting-edge data solutions and expert advisory services alongside advanced technologies such as real-world data, machine learning and predictive analytics.

THE TEAM

In this role as a Business Analyst, Data Offering and Services you will be part of the expanding custom data solutions team, which has grown considerably since being established over three years ago. In this role, you will report into Senior Director, Data Offering and Services. The team works directly with clients on a project basis, providing technical support based on a foundation of Evaluate & Citeline data. We work with a range of client organisations globally – from major global pharma and biotechs, to financial services organisations and industry associations.

SCOPE OF THE ROLE

As a Business Analyst, you’ll be a key player in bridging customer goals with technical execution. Your mission is to turn business objectives into clear, actionable requirements for our Development and Engineering teams, ultimately enabling the successful delivery of data products and services to senior decision-makers, including C-level executives.

You’ll work closely with Python Developers, Data Engineers, and Product Management to build and refine robust data pipelines and solutions. This requires a solid foundation in data analysis, technical skills in SQL and Python for ETL, and a strategic mindset for project planning and stakeholder engagement.

You should be comfortable juggling detailed technical specs with high-level business conversations. That means knowing your way around entity relationship diagrams (ERDs), understanding data governance, and translating complex data issues into clear solutions. Just as importantly, you'll be an active contributor to client-facing activities, API integrations, and data platform change management initiatives—supporting our Customer Success function in delivering continuous value.

In this role as a Business Analyst, you will:

• Translate client goals into technical requirements and documentation.
• Plan, scope, and estimate data initiatives and delivery efforts.
• Gather and validate actionable business and technical requirements.
• Develop clear scope documents, including ERDs and process flows.
• Manage timelines, expectations, and stakeholder communication.
• Collaborate with internal teams to design scalable and secure data solutions.
• Support API clients and changes to data feed products, with a focus on minimizing service disruption and managing risk.
• Participate in data platform modernization projects, migrating python-based data delivery solutions into the data platform architecture.
• Work alongside Customer Success to understand evolving client needs and proactively address pain points.
• Ensure continuous alignment with executive stakeholders throughout the project lifecycle.

WHAT IT TAKES

• Technical Proficiency: Strong working knowledge of SQL and Python for ETL development and data processing.
• Analytical and Problem Solving: Skilled in exploring datasets, diagnosing issues, and designing elegant solutions.
• Project Management: Experience managing deliverables, resources, and cross-functional communication.
• Communication and Collaboration: Ability to clearly explain technical concepts to non-technical audiences and vice versa.
• Data Governance: Understanding of best practices for data quality, lineage, and compliance.
• Adaptability: Eagerness to learn new tools and adjust to a dynamic tech landscape.
• Stakeholder Management: Comfort working with senior leaders and balancing multiple stakeholder expectations.
• Relational Data Modeling: Proficient in crafting ERDs and translating them into scope documentation.

Technical Requirements

• Experience with AWS
• Experience with Airflow
• Experience with Snowflake
• Experience with REST APIs

Nice To Have

• Experience in pharmaceutical or biomedical subject areas
• Experience with data harmonization and MDM.

Our guiding principles for success at Norstella

01: Bold, Passionate, Mission-First

We have a lofty mission to Smooth Access to Life Saving Therapies and we will get there by being bold and passionate about the mission and our clients. Our clients and the mission in what we are trying to accomplish must be in the forefront of our minds in everything we do.

02: Integrity, Truth, Reality

We make promises that we can keep, and goals that push us to new heights. Our integrity offers us the opportunity to learn and improve by being honest about what works and what doesn’t. By being true to the data and producing realistic metrics, we are able to create plans and resources to achieve our goals.

03: Kindness, Empathy, Grace

We will empathize with everyone's situation, provide positive and constructive feedback with kindness, and accept opportunities for improvement with grace and gratitude. We use this principle across the organization to collaborate and build lines of open communication.

04: Resilience, Mettle, Perseverance

We will persevere – even in difficult and challenging situations. Our ability to recover from missteps and failures in a positive way will help us to be successful in our mission.

05: Humility, Gratitude, Learning

We will be true learners by showing humility and gratitude in our work. We recognize that the smartest person in the room is the one who is always listening, learning, and willing to shift their thinking.

Norstella is an equal opportunities employer and does not discriminate on the grounds of gender, sexual orientation, marital or civil partner status, pregnancy or maternity, gender reassignment, race, color, nationality, ethnic or national origin, religion or belief, disability or age. Our ethos is to respect and value people’s differences, to help everyone achieve more at work as well as in their personal lives so that they feel proud of the part they play in our success. We believe that all decisions about people at work should be based on the individual’s abilities, skills, performance and behavior and our business requirements. Norstella operates a zero-tolerance policy to any form of discrimination, abuse or harassment.

Sometimes the best opportunities are hidden by self-doubt. We disqualify ourselves before we have the opportunity to be considered. Regardless of where you came from, how you identify, or the path that led you here- you are welcome. If you read this job description and feel passion and excitement, we’re just as excited about you.