Overview
dunnhumby is the global leader in Customer Data Science, empowering businesses everywhere to compete and thrive in the modern data-driven economy. We always put the Customer First.
Our mission: to enable businesses to grow and reimagine themselves by becoming advocates and champions for their Customers. With deep heritage and expertise in retail – one of the world’s most competitive markets, with a deluge of multi-dimensional data – dunnhumby today enables businesses all over the world, across industries, to be Customer First.
dunnhumby employs nearly 2,500 experts in offices throughout Europe, Asia, Africa, and the Americas working for transformative, iconic brands such as Tesco, Coca-Cola, Meijer, Procter & Gamble and Metro.
Cloud Engineer ensures that dunnhumby’s cloud hosted services have reliability and uptime appropriate to users' needs and a fast rate of improvement while keeping an ever-watchful eye on capacity and performance. This is a unique opportunity to help transform how we deliver dunnhumby's cutting edge customer science and machine learning research and leverage our unique access to big data. At dunnhumby we are passionate about cloud and open-source technologies and are committed to a long term and sustained investment in people aligned to our goals.
Key Accountabilities
- Maintain and support Cloud Infrastructure services in development, integration and production Environments
- Ensure the reliability, availability, and performance of critical services through proactive monitoring, incident response, and root cause analysis.
- Drive the adoption of automation, CI/CD practices, and infrastructure as code (IaC) to streamline operations and improve operational efficiency.
- Collaborate with development teams to ensure that applications are designed for scalability, reliability, and fault tolerance.
- Enforce Service Level Objectives (SLOs), Service Level Indicators (SLIs), and Service Level Agreements (SLAs) to monitor and improve service health.
- Responsible for incident management, troubleshooting, and postmortems to identify and address operational challenges.
- Manage backup strategies, and disaster recovery for cloud-based environments (GCP, Azure).
- Drive improvements in operational tooling, monitoring, alerting, and reporting.
- Focus on automation to improve scale and reliability
- 2 to 5 years of engineering experience, with a strong track record in building and maintaining highly available production systems on GCP, Azure, or AWS.
- Proficiency in at least two programming languages (Python, Bash and Go).
- Expertise in Infrastructure as Code, primarily using Terraform.
- Proficient in Docker, Helm, and Kubernetes.
- Hands-on experience with CI/CD systems.
- Experience with monitoring and observability tools like Prometheus, Grafana, NewRelic, or similar.
- Adaptable and quick learner in a fast-paced environment, consistently producing high-quality code.
- Strong troubleshooting and problem-solving skills.
- Familiarity with incident management processes and tools (e.g., ServiceNow, XMatters).
We won’t just meet your expectations. We’ll defy them. So you’ll enjoy the comprehensive rewards package you’d expect from a leading technology company. But also, a degree of personal flexibility you might not expect. Plus, thoughtful perks, like flexible working hours and your birthday off.
You’ll also benefit from an investment in cutting-edge technology that reflects our global ambition. But with a nimble, small-business feel that gives you the freedom to play, experiment and learn.
And we don’t just talk about diversity and inclusion. We live it every day – with thriving networks including dh Gender Equality Network, dh Proud, dh Family, dh One, dh Enabled and dh Thrive as the living proof. We want everyone to have the opportunity to shine and perform at your best throughout our recruitment process. Please let us know how we can make this process work best for you.
Our approach to Flexible Working
At dunnhumby, we value and respect difference and are committed to building an inclusive culture by creating an environment where you can balance a successful career with your commitments and interests outside of work.
We believe that you will do your best at work if you have a work / life balance. Some roles lend themselves to flexible options more than others, so if this is important to you please raise this with your recruiter, as we are open to discussing agile working opportunities during the hiring process.
For further information about how we collect and use your personal information please see our Privacy Notice which can be found (here)
