IT Support Engineer

About CoverSelf: We are an InsurTech start-up based out of Bangalore, with a focus on Healthcare. CoverSelf empowers healthcare insurance companies with a truly NEXT-GEN cloud-native, holistic & customizable platform preventing and adapting to the ever-evolving claims & payment inaccuracies. Reduce complexity and administrative costs with a unified healthcare dedicated platform.

About the Role:

We are looking for a skilled and proactive IT Support Engineer to join our growing IT team. As an IT Support Engineer, you will be responsible for providing technical support, troubleshooting issues, and assisting in the day-to-day operations of our IT infrastructure. The ideal candidate should have 2-4 years of experience in IT support, with a solid understanding of networking, hardware, software, and systems administration.

Responsibilities:

• Provide first- and second-level technical support to end users, troubleshooting hardware, software, and network issues both onsite and remotely.
• Assist in maintenance of servers, desktops, laptops, and mobile devices, ensuring optimal performance.
• Support the configuration and maintenance of network devices (routers, switches, firewalls) and ensure secure and reliable connectivity.
• Aid in the rollout, installation, and configuration of new hardware and software applications, including updates and patches.
• Develop and maintain technical documentation and user guides. Conduct basic training sessions to help staff better utilize IT resources.
• Collaborate in IT projects such as system upgrades, infrastructure improvements, and technology rollouts. Provide timely updates and troubleshooting support.
• Track, prioritize, and resolve tickets using the organization’s helpdesk system. Escalate issues as needed and follow up to ensure resolution.
• Support initiatives related to IT security, ensuring systems adhere to compliance and policy standards, and participate in routine system audits.
• Conduct periodic hardware and software audits and inventory management.

Requirements:

• 2-4 years of experience in IT support, network administration, or a similar role.
• Solid understanding of operating systems (Windows, Linux, macOS) and network protocols.
• Experience with hardware troubleshooting and software installation.
• Knowledge of Active Directory, Office 365, and other enterprise IT solutions.
• Basic experience in server administration and virtualization technologies (VMware, Hyper-V).
• Familiarity with cloud services (AWS, Azure, Google Cloud) is a plus.
• Strong problem-solving skills and the ability to work independently.
• Excellent communication skills and a customer-focused approach.
• Ability to prioritize and manage multiple tasks effectively.

Preferred Skills (Optional):

• Experience with IT service management (ITSM) tools (e.g.,JIRA Service Desk, ServiceNow,Freshworks etc).
• Exposure to virtualization technologies (e.g., VMware, Hyper-V) or cloud platforms (e.g., AWS, Azure).
• Knowledge of scripting or automation (e.g., PowerShell, Python) for routine tasks.

Work Location: Bangalore

Work Mode: WFO

Benefits: Best in the Industry Compensation, Friendly & Flexible Leave Policy, Health Benefits, Certifications & Courses Reimbursements, Chance to be part of rapidly growing start-up & the next success story, and many more.

Additional Information: At CoverSelf, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business.