IT Support Officer

Overview

Location:

Ernakulam (Supporting 1 Hypermarket + 4 Supermarkets)

Salary:

₹25,000 - ₹40,000/month +

About the Role:

We need a hands-on IT professional with retail experience to maintain our store systems across 5 locations.

Key Responsibilities:

Tech Support:

• Troubleshoot hardware (POS systems, scanners, printers)
• Resolve network issues (LAN/Wi-Fi across stores)
• Provide remote/onsite support for software (billing, inventory)

Retail Systems Management:

• Update pricing & promotions in POS systems
• Generate Hourly & daily sales reports for management
• Train staff on system usage (basic troubleshooting)

Procurement & Maintenance:

• Source IT equipment (printers, barcode scanners, etc.)
• Coordinate with vendors for repairs/replacements
• Maintain IT asset register

Must-Have Qualifications:

3+ years IT experience in retail (hypermarket/supermarket mandatory)
Technical Skills:

• POS software (e.g., SAP Retail, Marg, Tally)
• Basic networking (TCP/IP, router configurations)
• Intermediate Excel (pivot tables, formulas)

Soft Skills:

• Patient trainer for non-tech staff
• Problem-solving under pressure (e.g., billing system crashes during peak hours)

Job Types: Full-time, Permanent

Pay: From ₹25,000.00 per month

Benefits:

• Food provided

Work Location: In person