Information Technology
Other
CLOUDLABS INC

Overview
Code : CL – 215
Location : India (remote)
Experience Required : 2-3 years of Experience
Job Description
- Respond to support tickets and technical inquiries from customers via email, chat, and ticketing
- Troubleshoot and resolve issues related to Java and Python-based applications.
- Investigate and assist with cryptographic protocols, certificate validation, key management, and
- Reproduce customer-reported issues in internal environments and work with engineering
- Write and maintain support documentation, knowledge base articles, and diagnostic tools.
- Escalate complex technical issues to senior support engineers or development teams as
Required Qualifications
- Bachelor’s degree in computer science, Information Technology, or a related field.
- 2-3 years of experience in a technical support or engineering role.
- Proficient in Java and Python for debugging and scripting tasks.
- Understanding of PKI concepts including X.509 certificates, SSL/TLS, digital signatures, and
- Familiarity with tools such as keytool, openssl, or similar.
- Strong analytical and problem-solving skills.
- Excellent verbal and written communication skills.
- Experience working with REST APIs, and tools like Postman.
- Exposure to Linux/Unix environments and command-line tools.
- Understanding of secure coding practices and security-first design.
- Experience with ticketing systems like Service Now, Jira.
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