Lead Software Engineer - ServiceNow

We have an opportunity to impact your career and provide an adventure where you can push the limits of what's possible.

As a Lead Software Engineer at JPMorgan Chase within the AI/ML Data Platform team, you are an integral part of an agile team that works to enhance, build, and deliver trusted market-leading technology products in a secure, stable, and scalable way. As a core technical contributor, you are responsible for conducting critical technology solutions across multiple technical areas within various business functions in support of the firm’s business objectives.

Job responsibilities

• Develop and modify ServiceNow workflows, forms, lists, business rules, script includes, and UI components.
• Provide solutions through configuration and customization, including user interface, workflow administration, reports, data imports, integration, custom scripting, and third-party software integrations by applying best practices.
• Review and analyze the effectiveness and efficiency of existing configurations and workflows to develop strategies for improvement or further integrations leveraging ServiceNow.
• Develop requirements, craft and execute test plans, administer ServiceNow, and serve as tier 2 support.
• Identify ServiceNow system deficiencies and recommend solutions.
• Participate in creating and developing standards, best practices, support guidelines, and procedures.
Partner with integrations subject matter experts to use MID servers, APIs, web services, email, and other relevant technology to integrate tools with the ServiceNow platform

Required qualifications, capabilities, and skills

• Formal training or certification on Software engineering concepts and 5+ years applied experience
• Hands on experience in ServiceNow configuration and administration, with a strong understanding of the platform and PaaS model, including integration solutions like SSO, SAML, SSL, Web Services, LDAP, JDBC, ODBC, REST, SCP, SFTP, and MID servers.
• Proficient in leveraging ServiceNow codeless technologies such as Flow Designer and Integration Hub.
• Experienced with CMDB and integration with external tools, as well as Service Portal, Request Catalog, and Automations across the ServiceNow platform.
• Knowledgeable in AI and ML capabilities, and web technologies like SOAP, JSON, XML, and Web Services.
• Skilled in ITOM modules including Orchestration, Service Mapping, Event Management, and Discovery, with software development experience in languages such as Java, Python, JavaScript, and JS Libraries and Frameworks.