Kolkata, West Bengal, India
Information Technology
Full-Time
Lognormal Analytics
Overview
Job Description
We are seeking a motivated and skilled L2 IT Engineer to join our team.
The candidate will handle day-to-day IT troubleshooting tasks, manage endpoint protection, resolve tickets, and support network infrastructure.
This is an excellent opportunity for an IT professional with a strong foundation in troubleshooting and network management.
Key Responsibilities
We are seeking a motivated and skilled L2 IT Engineer to join our team.
The candidate will handle day-to-day IT troubleshooting tasks, manage endpoint protection, resolve tickets, and support network infrastructure.
This is an excellent opportunity for an IT professional with a strong foundation in troubleshooting and network management.
Key Responsibilities
- Provide L2 technical support for users on issues related to Windows/macOS, system access, and application setups.
- Administer and troubleshoot OKTA Identity Cloud including user provisioning, deprovisioning, MFA, and SSO configurations.
- Manage and support Microsoft Office 365, Active Directory (on-prem & Azure AD), and end-user access controls.
- Install, configure, and resolve issues related to desktops, laptops, printers, and other IT peripherals.
- Assist in the setup, monitoring, and troubleshooting of network devices including firewalls, switches, and routers.
- Collaborate with internal IT and InfoSec teams to support compliance with internal policies and audits.
- Maintain documentation for processes, known issues, and standard operating procedures.
- Handle escalations from L1 support and ensure timely resolution of issues within SLA.
- Participate in IT onboarding/offboarding processes and assist in asset management.
- 4+ years of hands-on experience in IT support, with at least 2+ years in L2-level troubleshooting.
- Proficiency in supporting and managing Microsoft Office 365, OKTA, and Active Directory.
- Strong experience in Windows and Mac OS installation and troubleshooting.
- Knowledge of endpoint protection tools (Sophos, Bitdefender, Quick Heal, etc.
- Familiarity with networking concepts and devices firewalls, switches, routers.
- Strong problem-solving skills and ability to manage multiple issues concurrently.
- Good communication skills with the ability to provide end-user training and guidance.
- Exposure to IT ticketing systems like JIRA, Zoho Desk, Freshservice, or ServiceNow is a plus.
- A talented and dedicated team passionate about creating exceptional products.
- Competitive compensation, including benefits, and a culture that values work-life balance.
- Be part of a fast-scaling, tech-driven organization at the forefront of innovation.
- Opportunity to shape IT infrastructure and support frameworks across a global setup.
- Work with a talented, collaborative, and inclusive team that values ownership and continuous learning.
- Lead or contribute to critical technology projects that have real business impact.
- Competitive compensation tailored to experience and value.
- Comprehensive medical insurance benefits.
- A professional environment that values clarity, efficiency, and long-term thinking.
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