Principal Data Scientist

Your potential has a place here with TTEC’s award-winning employment experience.As a Principal Data Scientist working onsite in Hyderabad, India, you’ll be a part of bringing humanity to business. #experienceTTEC

Our employees have spoken. Our purpose, team, and company culture are amazing and our Great Place to Work® certification in India says it all!

What You’ll Do In this role, you'll work on everything from data ingestion and model training to deployment and dashboarding using BigQuery, VertexAI, PySpark, and advanced ML frameworks.

You'll report to Director, Data Engineering

During a Typical Day, You’ll

• Prepare and manage training data for machine learning models using BigQuery and GCS.
• Design and optimize complex SQL queries for efficient data processing and preparation.
• Build, deploy, and support end-to-end machine learning systems, from data ingestion to dashboarding.
• Develop and maintain machine learning models using frameworks like TensorFlow, PyTorch, and scikit-learn.
• Implement MLOps best practices to streamline model training, deployment, and monitoring.
• Utilize Google Cloud tools such as Vertex AI, BigQuery, and Vertex AI Pipelines for ML workflows.
• Lead ML projects from conception to deployment, ensuring documentation and collaboration via JIRA and Confluence.
  
  
  

What You Bring To The Role

• Strong knowledge of DevOps/MLOps best practices.
• Experience with machine learning training, prediction, and deployment workflows.
• Proficiency in Python and R, with experience using multiple ML libraries.
• Good understanding of internal business data domains (Empower, Oracle, Kronos, Employee, NICE).
• Familiarity with Contact Center Switch data.
• Ability to write clear, concise code and maintain strong documentation throughout the ML lifecycle.
• Excellent communication, collaboration, and problem-solving skills; able to work across cross-functional teams and build relationships.
  
  
  

What You Can Expect

• Supportive of your career and professional development
• An inclusive culture and community minded organization where giving back is encouraged
• A global team of curious lifelong learners guided by our company values
• Ask us about our paid time off (PTO) and wellness and healthcare benefits
• And yes... a great compensation package and performance bonus opportunities, benefits you'd expect and maybe a few that would pleasantly surprise you (like tuition reimbursement)
  
  
  

About TTEC

Our business is about making customers happy. That's all we do. Since 1982, we've helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world's leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.

TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way.

Primary Location

India-Telangana-Hyderabad