Senior Business Analyst

Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services. Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results. We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions. Join our dynamic team and make your mark on the payments technology landscape of tomorrow.

Summary of This Role

Analyze business requests to be solved with automated systems. Formulate and design automated systems scope and objectives based on both user needs and a good understanding of applicable business systems and industry requirements. Provide expertise in identifying, evaluating and developing systems and procedures that meet user requirements and are within stated sizing estimates. Configure system settings and options; plan and execute business design, assist in integration and acceptance testing, where necessary; and create specifications for system to meet business requirements. Include analysis of business and user needs, documentation of requirements, and translation into proper system requirement specifications.

Qualification/ Experience

• A holder of a Regular Bachelor’s degree or greater.

• Total experience: 5+ years.

• Experience as Business Analyst, Product Owner, or similar experience interfacing between a business and a development group

Normal business Timings

• 11:30 am to 8 30 pm IST

Essential Tech-BA experience

• Experience in interacting with the Clients

• Business Analyst Experience in understanding Client requirement and create low level code logics along with flows.

• Postman, API Testing and Integrating APIs into enterprise applications

• Knowledge of relation and non-relational databases.

• Knowledge of cloud based platforms such as AWS or GCP

• Understanding of user experience, user centered design and responsive web design

• Well versed with Requirement elicitation , Requirement grooming, Sprint Backlog management and Estimations in Agile environment

• Able to debug independently, able to debug UI issues

Essential other experience

• Strong experience of working with the US teams.

• Proficient in English, good oral and written communication skills

• MS Office & Flowcharting - Word, Excel, PowerPoint, Visio. Familiar with several common drawing techniques using Visio or UML

• Subject matter expert on all things – represent product process, product organization and product escalations

• Drive for process improvement and design.

• Ability to work with precision on multiple projects under rigorous deadlines, and extended daily schedules when necessary, while working both independently and as part of a team.

• Positive attitude under pressure, outgoing, approachable and proactive and the ability to elicit cooperation from a wide variety of sources

• Self-Driven and extremely autonomous

• Creates various training materials and trains various teams

• Flexible in work timings. May need to work in odd hours or weekends occassionally eg. early / late, weekends etc.

• Understanding of the architecture and application design.

• Quick Issue Identification/Resolution

• Commitment to excellence

• Excellent customer service skills. Understands external and internal customer expectations

• Ability to think logically/analytically, understand business need.

• Strong research skills, Strong problem resolution skills

• Team Player with strong time management and presentation skills

• Understands external and internal customer expectations

• Adaptability, Portray a positive attitude, Flexible ,Multitask orientated.

• Accept guidance, Listen well and utilize information.

• Should have some knowledge / experience of Google Suite, MS Office

Good to have Tech

• Certified Business Analyst Professional certification

• Knowledge of CI/CD tools , jenkins

• Proficient in the card processing industry (preferably TS2)

• Technical development experience in Mainframe (COBOL, CICS, IMS, DB2, JCL, VSAM, TSO/ISPF) with programming languages and database query tools

• Conversion / migration projects

• Project Management Professional certification

• Certified Scrum Product Owner or equivalent certification

• Any new technologies like Java, Python, ReactJS, MYSQL,Cypress

Key position details

(Responsibilities)

• Come up with innovative solutions

• Work in an agile team

• Keep a healthy team environment while consistently exceeding the expectations (productivity, quality, timeliness & capacity utilization) of the stakeholders.

• Recommend changes in development, maintenance and system standards.

• Facilitating discussions for groups of 5 or more individuals from all levels of the organization, in person or over the phone

• Debug independently, able to debug UI issues.

• Understand and suggest changes in the architecture and application design.

• Financial Industry (Card Issuing) experience.

• Perform job of User Story Development

• Collaborate with stakeholders on daily updates.

• Own all the tools and products of the development team.

• Be part and work with the development team and the end users and counterparts

• Prepare and execute cross device, cross browser tests – and help us automate them.

• Prepare and execute acceptance testing and help automate them.

• Write complex queries to understand sources of data.

• Elicit, identify, document, and refine requirements from business problems to detailed user stories and acceptance criteria that may include technical requirements.

• Lead design sessions and plan sprints, groom the backlog and keep yourself and the team moving forward.

• Demo your work for colleagues and members of the business team.

• Troubleshooting and identifying gaps with existing systems/processes such as, but not limited to, manual processes that can easily be automated, lack of appropriate tracking systems, security risks and vulnerabilities, Analysis of defects (PROD/UAT/QA) and provide solution/fix

Global Payments Inc. is an equal opportunity employer. Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. If you wish to request reasonable accommodations related to applying for employment or provide feedback about the accessibility of this website, please contact jobs@globalpay.com.