Overview
About Quest Alliance:
At Quest Alliance we transform learning ecosystems through education technology, capacity building, and collaboration to build 21st-century skills for learners and educators.
We are a not-for-profit trust that focuses on research-led innovation and advocacy in the field of teaching and learning. We engage with educators, civil society, government institutions and corporate organizations to demonstrate and enable scalable and replicable solutions in school education and vocational training.
At Quest you will get the opportunity to apply your skills and contribute to addressing issues around quality education and skills training. The organization gives you the space to learn and grow in a fun and engaging environment. We have an eclectic group of people working at Quest drawn from diverse disciplines including Education, Technology, Design, Youth Development and Business.
About the Role
Quest Alliance is seeking a seasoned IT professional to lead and strengthen its IT infrastructure, cybersecurity, and governance frameworks. This role is both strategic and hands-on, responsible for managing multi-location IT operations, ensuring robust data protection, supporting compliance, and enabling seamless digital transformation. The role demands strong leadership, vendor engagement skills, and a commitment to empowering teams across regions.
Key Responsibilities
1. IT Infrastructure & Asset Management
- Maintain 100% accurate and up-to-date IT Asset and Employee Register (quarterly reviews).
- Develop and implement SOPs for asset disbursement, infrastructure management, vendor empanelment, and onboarding processes.
Oversee setup and maintenance of IT systems: servers, firewalls, routers, switches, UPS, CCTV. - Procure IT hardware/software and manage vendor relationships across regions.
- Track the lifecycle of laptops and assets to inform strategic decisions.
2. IT Governance & Compliance
- Lead the rollout of Quest’s IT Governance Framework and Data Governance Charter.
- Institutionalize the digital tool approval process and drive team-wide compliance. Support compliance audits and maintain policy documentation to ensure
- 90% compliance.
- Guide teams on IT policies, audit preparation, and security standards.
3. Data Privacy & Cybersecurity
- Design and implement SOPs for access control, user and team permissions.
- Deploy security protocols for email systems, networks, and device usage (BYOD policy).
- Conduct bi-annual security audits, targeting 75% vulnerability reduction within six months.
- Ensure 100% staff participation in cybersecurity awareness training.
- Stay current on evolving threats and regularly update policies.
4. Business-As-Usual (BAU) Operations
- Ensure timely execution of routine IT operations and support tasks across offices.
- Maintain all critical systems including internet, network, server configurations, and software subscriptions.
- Administer software and domains, including Google Workspace and internal platforms.
- Provide field and remote support to partners, institutions, and staff.
- Track, document, and report IT operations for audits and internal reviews.
5. Team and Culture Building
- Cultivate a collaborative, reflective, and learning-oriented team culture.
- Empower team members through shared leadership, role clarity, and mentorship.
- Facilitate cross-team learning and connect day-to-day work with larger organizational goals.
- Create spaces for feedback, growth conversations, and collective strategy alignment.
Skills & Competencies
- IT Infrastructure & Asset Management: Experience in setting up and maintaining networks, servers, firewalls, and security systems; skilled in tracking and managing IT assets.
- Cybersecurity & Data Privacy: Strong understanding of role-based access control, email/network security, and cyber protocols aligned with compliance frameworks.
- Software & Domain Management:Proficient in managing software licenses, internal domains, and administering Google Workspace.
- Cloud Operations:Familiarity with AWS services such as EC2, RDS, IAM, S3, SES, and CloudWatch for scalable infrastructure management.
- Procurement & Vendor Management:Proven experience in identifying, negotiating, and managing IT vendors across regions.
- IT Governance & Compliance:Ability to create, implement, and audit IT policies and SOPs aligned with internal governance and external compliance needs.
- Technical Troubleshooting & User Support:Strong problem-solving abilities, both remote and onsite, with a user-centric and empathetic approach.
- MIS & Data Reporting:Skilled in building and maintaining MIS tools and dashboards to support leadership reviews and strategic planning.
- Team, Project & Budget Management: Experienced in leading cross-functional teams, managing IT projects, and aligning budgets with organizational priorities.
Salary: The pay band for the position starts at Rs. 1,20,000/- per month (cost to company) (The salary offered will be commensurate with the experience and expertise of the candidate)
Contact
To Apply:
Interested candidates are requested to apply for the role by filling up the application form given here.
At Quest Alliance, we pride ourselves on being an Equal Opportunities employer, embracing applications from all segments of the community. We are committed to ensuring that every applicant and employee is treated with fairness and respect, regardless of gender, sexual orientation, marital status, social status, caste, religious belief, age, or any other factor that is irrelevant to performance. Your individuality is valued and respected within our organization.
Know About Quest
Website :https://www.questalliance.net/
Blog : https://thelearnerbyquest.wordpress.com
About the Team and Culture
Everyday is a Friday! – How we make our workplace fun
Quest Day – Our Bday celebrated with people we love, and there is food & music
What our partners & collaborators say? – see here
Annual All Staff Meet – From Goa, Kumarakom, Coorg, Bodh Gaya & Puducherry this is where all employees meet to celebrate their learning & relationships.
Watch our youtube playlists for more.
- Pune, Maharashtra, India
- Pune, Maharashtra, India