Senior System Administrator

The CoinDCX journey: Building Tomorrow, Today

At CoinDCX, we believe ‘CHANGE STARTS TOGETHER’. You are the driving force that will help us make Web3 accessible to all. In the last six years, we have skyrocketed from being India’s first crypto unicorn to carrying a community of over 125 million with us. To continue maximising the adoption and acceleration of Web3, we are now focused on developing cutting-edge products, addressing accessibility and security challenges, and bridging the gap between people and Web3 technologies.

While we go ahead and keep dominating the Web3 world, we would like to HODL you on our team! Join our team of passionate innovators who are breaking barriers and building the future of Web3. Together, we will make the complex simple, the inaccessible accessible, and the impossible possible. Boost your innovation to an ALL TIME HIGH with us!

Inside CoinDCX’s IT Team

Our IT team ensures that CoinDCX’s technological infrastructure is robust, reliable, and secure. We manage everything from network security to user support, enabling all teams to work efficiently. If you’re a tech-savvy problem solver with a passion for IT, join us in keeping CoinDCX’s operations running smoothly and securely.

You need to be a HODLer of these

• Should possess knowledge about Networking basics like, VLAN, LAN, Public or Private IP range, OSI Layers.
• Basic knowledge about Anti-Virus softwares.
• Strong skills on Operating systems, H/W and S/W troubleshooting steps.
• Good documentation skills (SOP, process oriented)
• Skills to manage assets and process oriented work.
• Basic skills of Change management and Incident management.
• Good analytical and problem-solving skills.
• Dependable and flexible when necessary.
• Willing to relocate and travel if needed.
• Employee On/Off Boarding.
• Good Knowledge in Identity Access Management.
• Managing MDM administration( Windows,Mac,IOS & Android ).
• IT certification if any an advantage eg. ITIL, MCSA/MCP.
• Basic Knowledge about SaaS based applications Management (AD,Teams (or) Slack), how they work, Manage and support SaaS installations and user access. Assist with user queries and troubleshooting related to SaaS software.
• Hands on Experience/ Knowledge for any Wireless Access Points.
• Good understanding about using ticketing tools i.e. JIRA, Manage Engine Service Desk,Service Now.
  
  

You will be mining through these tasks

• Troubleshoot hardware, software and network issues on Endpoints and networks.
• Be an L1 support for end user support by assisting them with endpoint and network related issues.
• Analyze the problem statement and have capability to resolve this.
• Logging all support interactions and activities in a ticketing system, including initial contact, diagnostic steps taken, and resolutions provided, ensuring accurate and timely documentation.
• Recognizing when issues require escalation to higher-level support teams (L2/L3) or specialized groups for further investigation and resolution, and appropriately escalating tickets while ensuring users are kept informed of the status
• Following up with users to ensure that reported issues have been satisfactorily resolved and providing additional assistance or guidance as needed.
• Monitoring system alerts and performance indicators to identify potential issues proactively, and generating reports on support metrics, ticket trends, and user satisfaction levels as required.
• Adhering to company policies, procedures, and security protocols when handling user data, accessing systems, and performing support tasks to ensure data integrity, confidentiality, and compliance with regulatory requirements
• Capacity to continuously learn and thrive towards permanent fix of problems.
• Installations of applications through GUI/ CLI modes.
  
  

Are you the one? Our missing block

• You are knowledge-hungry when it comes to VDA and Web3, always eager to dive deeper and stay ahead in this evolving space.
• The world of Web3 and VDA excites you, fueling your curiosity and driving you to explore new opportunities within this dynamic landscape.
• You act like an owner, constantly striving for excellence, impact, and tangible results in everything you do.
• You embrace a ‘We over Me’ mindset, growing individually while fostering the growth of those around you.
• Change is your catalyst, igniting your passion to build and innovate.
• You think outside the box, unbound by limitations or doubt, always pushing the boundaries of what’s possible.
  
  

Perks That Empower You

Our benefits are designed to make a lasting impact on your life, giving you the freedom to create a work-life balance that truly suits you.

• Design Your Own Benefit: Tailor your perk package to fit your unique needs. Whether you’re eyeing a new gadget or welcoming a furry friend into your life, our flexible benefits ensure that you can prioritize what matters most to you.
• Unlimited Wellness Leaves: We believe in the power of well-being. Take the time you need to recharge, knowing that your health is our priority. With unlimited wellness leaves, you can return refreshed, ready to build and grow.
• Mental Wellness Support: Your mental health is as important as your professional growth. Benefit from access to health experts, free counseling sessions, monthly wellness workshops, and regular team outings, all designed to help you stay balanced and connected.
• Bi-Weekly Learning Sessions: These sessions are more than just updates—they’re opportunities to fuel your growth. Stay ahead with the latest industry knowledge, sharpen your skills, and accelerate your career in an ever-evolving landscape.