ServiceNow Dev_Technical Lead

Required Skills & Qualifications:

Technical Expertise:

• Strong expertise in JavaScript, Glide API, AngularJS, HTML, CSS, and ServiceNow development frameworks.

• Deep knowledge of ITSM, ITOM, CMDB, HRSD, SecOps, CSM, and custom application development on ServiceNow.

• Proven experience in enterprise-wide integrations and ServiceNow architecture design.

• Experience in CI/CD, DevOps methodologies, and Agile/Scrum development.

Certifications

• ServiceNow Certified System Administrator (CSA),

• Certified Application Developer (CAD),

• Certified Implementation Specialist (CIS) is preferred.

Experience Required:

• Bachelor's or master's degree in IT or Computer Science.

• 7 to 10 years of experience in ServiceNow development and leadership roles.
  

Key Responsibilities

• Mentor ServiceNow developers, ensuring best practices in coding, configuration, and integrations.
• Define and execute the ServiceNow development roadmap, aligning with organizational goals.
• Collaborate with IT leadership and stakeholders to drive platform adoption and innovation.
• Establish governance frameworks, coding standards, and security protocols for ServiceNow development.
• Responsible for - design, development, and deployment of ServiceNow applications, service catalog items, workflows, and integrations along with effort & schedule estimates.
• Provide technical solutions, design and development guidance to the engineering team for ITSM, ITOM, HRSD, SecOps, and other ServiceNow modules.
• Lead complex integrations with third-party applications using REST, SOAP, LDAP, MID Server, and APIs.
• Implement automation, AI/ML-driven workflows, and ServiceNow best practices to enhance business processes.
• Ensure compliance with ITIL frameworks, security policies, and ServiceNow standards.
• Support the Operations /SRE team to manage system upgrades, patching, and overall platform stability.
• Work closely with business units, IT teams, and ServiceNow administrators to gather requirements and translate them into solutions.
• Support the Transformation lead for continuous service improvement and Ops Lead for the platform management activities i.e. EOL upgrades and Family updates.