Information Technology
Other
iBaset IntelligenceBased Technology
Overview
JOB TITLE: Software Engineer
DEPARTMENT: Center of Excellence
REPORTS TO: Senior Service Manager, Center of Excellence, India
Job Summary:
The Center of Excellence at iBase-t is dedicated to delivering innovation, excellence, and exceptional quality. It empowers partners, products, and services teams with best practices, tools, and processes for implementing and configuring new product versions while providing premium support to our valued customers.
As a Software Engineer, you will be mainly engaged in providing top-level support for customer issues through diagnosis, root cause analysis, fixing, and validating the system thoroughly under the guidance of the lead. You are expected to deliver high-performance quality solutions, write clean & well-tested code, and advocate for best practices & exceptional quality. As a member of the Center of Excellence, you will be expected to be able to learn new areas and technologies, such as AI, Docker, Kubernetes, Cloud, Spring Boot, Restful APIs, React, MongoDB, Elasticsearch, etc.
This job description in no way states or implies that these are the only duties to be performed by the employee in this position. Employee will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments
Key Responsibilities
- Diagnose accurately and replicate issues.
- Perform root cause analysis.
- Provide top-level support to customer issues under the guidance of the lead.
- Communicate clearly and effectively with end users, colleagues, and management to quickly resolve issues and ensure customer satisfaction.
- Contribute to the advancement and usage of AI for Customer Support and COE.
- Do code changes, research, and develop solutions for challenging issues.
- Resolve complex software issues related to functionality, usability, environment, and performance.
- Conduct performance tuning.
- Implement enhancements.
- Upgrade the configuration projects.
- Set up internal debug environments and configurations.
- Contribute to the identification, design, and development of tools/utilities to automate activities partly or fully as required.
- Proactively identify opportunities for personal skill development, fostering a culture of continuous learning.
- Optionally involved in creating POC, developing systems interfaces, application configurations, specific customizations, data load, and data migration.
Qualifications
- 2+ years’ experience in software development and/or technical support.
- Bachelor’s degree in Computer/IT or MCA with a good academic background.
- Proficient knowledge of Java, Spring, Database (Oracle and SQL Server), Hibernate, Git, XML, Maven, Tomcat.
- Familiar with Active MQ, Spring Boot, Restful API, Jenkins, Java Script, React JS is a plus.
- Experience of containerization technologies including Docker/Kubernetes, ability to troubleshoot deployment issues and collaborate closely with DevOps teams will be plus.
- Excellent analytical and problem-solving skills.
- Excellent English communication skills, both written and oral.
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