Technical Support Engineer - Fresher

Overview

About the job:

Key responsibilities:

1. Primary Technical Support: Act as the main technical contact for customers
and internal teams, offering expertise on Moxo features and troubleshooting. issues (Level 2 Support).
2. Enterprise Support: Serve as the point of contact for enterprise customer
issues, including deployment coordination, app release, maintenance activities, and post-deployment support.
3. Ticket and Issue Management: Manage customer support tickets, set
expectations, and resolve issues via email, phone, or other communication
channels.
4. Cross-functional Collaboration: Work with engineering, solutions, and
DevOps teams are to ensure quick and effective resolution of customer issues.
5. Technical Documentation: Create and maintain clear, accurate technical
documentation for both customers and internal teams.
6. Product Testing & Validation: Participate in automation processes, build
Moxo flows, feature testing, release validations, and other product-related
testing activities.

Who can apply:

Only those candidates can apply who:

1. are Computer Science Engineering students

Salary:

₹ 5,00,000 - 6,00,000 /year

Experience:

0 year(s)

Deadline:

2026-01-04 23:59:59

Other perks:

Informal dress code, Free snacks & beverages, Health Insurance, Life Insurance

Skills required:

Communication Skills, Mobile Application Development, Jira, Software Development Life Cycle (SDLC), Confluence, Zendesk, ServiceNow, Troubleshooting and Web Application Testing

Other Requirements:

1. Bachelor’s degree or diploma in Engineering (Computer/Telecommunications), Computer Science/Information Technology, or a related field.

2. At least 2 years of experience in software support and development with a focus on troubleshooting and supporting production issues.

3. Fundamental knowledge of software development, web and mobile applications, and basic networking and security concepts.

4. Strong verbal and written communication skills for conveying technical information clearly and concisely.

5. Ability to work independently and collaborate effectively within a service engineering team.

6. Capable of managing time and tasks efficiently to resolve incidents within SLA, considering priorities and other factors.

7. Familiarity with ticketing systems such as Zendesk, Service Desk, JIRA, and Confluence.

8. Experience with process automation, scripting, or similar technical tools is a plus.

9. Ability to prepare and maintain clear documentation for future reference.

10. Responsible, team-oriented, and well-organized with a strong desire to learn and grow.

11. Flexible and willing to work in a 24×7 support model.

About Company:

Moxo provides a client engagement platform designed for the mobile era. Our solutions deliver high-touch and personalized digital experiences to enhance omnichannel client engagement and accelerate transactions.

We are a fast-growing start-up company with a good customer base in APAC, US & Europe regions in the banking (relationship/wealth management) & financial services domain.