Technical Support Engineer

You’ll ensure all tech services related to our SaaS products (from client onboarding to ad-hoc tech issues) are delivered in a smooth and professional manner.

Your key responsibilities will include:

• Setup of client data and API feeds in our SaaS products
• Resolve any integration issues by performing data reconciliation activities
• Ensure all essential data is properly backed up and archived
• Create user roles for access to our SaaS products, along with access and privilege controls
• Manage master data integrity, and oversee the entire market intelligence data capture process for completeness and accuracy
• Monitor system logs, and follow the SoPs defined for different contexts
• Track the health of all cloud and local machines
• Manage access control on our local VPNs and track laptop browsing logs for any deviation from our security policies
• Conduct health checks of all local tech infrastructure, and do an inventory management (example, issue laptops to users)
• Create technical jobs for supporting business operations activities (example, product matching batches in our AI tool for identifying exact and similar products)
• Create technical jobs for supporting product development and testing activities (example, sample data transfer from production servers to staging and development environments)

Use our internal tools for accomplishing client data delivering tasks

• Ensures Data Accuracy: Your meticulous work keeps our systems and client platforms running smoothly with reliable, high-quality data.
• Enables Scalable Growth: Efficient setups and operations pave the way for onboarding new clients faster across Travel, Retail, and Hospitality sectors.
• Support Operational Excellence: Timely validations, alerts handling, and issue resolution.

• Accelerated Learning Curve: Work on the most advanced tech stack, and gain exposure to a variety of areas like AI, API based integrations, Automations, Data Intelligence, Data Warehousing, Networking, Cloud Security, etc..
• Exceptional Team Experience: Work alongside some of the smartest and collaborative colleagues
• Cross-Industry Exposure: Gain hands-on experience across diverse sectors like e-commerce, travel, retail, and hospitality.
• Cutting-Edge Tech Experience: Tackle real-world problems using AI, machine learning, big data, and cloud technologies.
• Startup Momentum: Thrive in an award-winning, fast-paced startup where your contributions directly influence our growth story.

• Educational Background: BSc IT, MCA, or equivalent degree in Computer Science or related field.
• Basic knowledge of Python, with the ability to write simple scripts for automation or data checks.
• Comfort working with large datasets, data tools, and dashboards.
• Familiarity with databases, logs, and data validation processes.
• Proficiency in Excel/Google Sheets; SQL knowledge is a plus.
• Strong analytical skills, attention to detail, and a problem-solving mindset
• Clear communication skills and ability to collaborate across teams
• Proactive attitude, eagerness to learn, and ability to multitask in a fast-paced environment