Technical Support Engineer

Overview

About IQnext
We're revolutionizing the way buildings are managed, shifting them away from traditional facilities management to a smarter, data-driven approach. IQnext is an integrated, centralized platform that is disrupting buildings and real estate infrastructure with its new-age cloud-based solution, delivering long-term sustainability and operational efficiency that is scalable across portfolios.

Job Summary
We are seeking a Technical Support Engineer who can assist our customers with IoT devices and cloud-based solutions. You will troubleshoot, diagnose, and resolve both software and hardware problems.

Designation- Technical Support Engineer
Experience- 0-2 years
Role Type- Individual Contributor
Job Location- Bangalore (On-site)

Responsibilities
Deliver exceptional technical support by promptly addressing client queries and issues.
Manage incoming tickets/calls and resolve them while ensuring adherence to our SLA.
Proactively identify root causes of problems and implement corrective/preventive actions.
Collaborate with internal teams, partners, clients, engineers, and other technicians to ensure effective service delivery.
Generate RCA reports and maintain internal documentation.
Monitor cloud applications and critical devices.
Maintain and enhance operational procedures related to incident management, monitoring, preventative maintenance, expansions, and upgrades.
Perform first-level troubleshooting for cloud applications and field devices, providing remote/on-site assistance.

We’re looking for someone who
Graduation/Post Graduation degree in Comp. Science/IT/Electronics (B.E/B.tech, B.Sc, BCA etc.)
Excellent technical skills – Cloud Apps, Basic Linux, and Networking
Proficient in Documentation handling using MS Word, Excel, PowerPoint
Curious and with excellent communication (written and verbal)
Eagerness to solve problems, build relationships with clients and customers and Stakeholder management
Should be willing to travel (Local/outstation)

Good to have
Knowledge in Cloud computing, SQL queries, Remote Troubleshooting
Experience in handling Ticketing tools (Zoho Desk, Freshdesk, Zendesk etc.)
Some degree of understanding of SaaS products.
Basic Domain knowledge in Lighting, Building Automation, BMS, HVAC, and Control systems
Proficiency in multiple languages (English, Hindi, Kannada, Tamil etc.)

Benefits
Medical Insurance
Travel allowance
Comp-off when worked on Saturday/Sunday
Access to the e-learning platform