Technical Support Engineer Creo Solutions

Overview

Technical Support & Troubleshooting

• Resolve 90%+ of Creo-related cases within SLA (24hr for critical issues)
• Diagnose and fix:
• Modeling failures (feature regeneration, import/export errors)
• Assembly constraints and mechanism design issues
• Drawing and detailing problems (views, annotations, GD&T)
• Performance optimization for large assemblies
• License configuration and installation challenges
• Document solutions in KB system (5+ Creo-specific articles monthly)

Product Expertise Development

• Maintain PTC Creo Certification (current or obtain within 3 months)
• Master advanced Creo modules:
• Simulate (FEA integration)
• Parametric and Direct Modeling
• Tool Design and Manufacturing extensions
• Windchill PLM integration
• Develop troubleshooting guides for:
• Config.pro settings optimization
• Trail file recovery procedures
• Data migration from legacy Pro/E versions

Customer Success & Advocacy

• Conduct weekly case triage for recurring Creo issues
• Provide remote session support for critical design roadblocks
• Escalate confirmed bugs to PTC with:
• Reproducible test cases
• o Screencasts of failure scenarios

o Customer impact analysis

Technical Collaboration

• Partner with PTC Technical Account Managers on:
• Hotfix validation
• Version upgrade planning
• Best practice workshops
• Support sales teams with:
• Competitive Creo vs. NX/SolidWorks comparisons
• Feature demonstration support

Job Types: Full-time, Permanent

Pay: ₹200,000.00 - ₹350,000.00 per year

Benefits:

• Cell phone reimbursement
• Provident Fund

Shift:

• Day shift

Work Location: In person