Noida, Uttar Pradesh, India
Information Technology
Full-Time
Amura Health
Overview
Role Overview
We are seeking a Tech Lead (57 yrs experience) to design, build, and scale the technology foundation for our Support Excellence function.
You Will
Build & Enhance Support Platform :
What Were Looking For :
Work from Office because great stories are built in person!.
(ref:hirist.tech)
We are seeking a Tech Lead (57 yrs experience) to design, build, and scale the technology foundation for our Support Excellence function.
You Will
- Lead a small, high-impact engineering team.
- Own the support tooling roadmap.
- Implement solutions for ticket triage, data quality issues, automation, and integrations with our healthcare SaaS platform.
- This is a hands-on technical leadership role for someone who thrives on solving operational challenges, building frameworks from scratch, and enabling support teams to scale effectively.
Build & Enhance Support Platform :
- Own engineering roadmap for support tooling (ticketing, triage, automation).
- Design scalable frameworks for fast triage, data-driven escalation, and high-quality resolution.
- Integrate support tooling with backend, CMS, and analytics systems.
- Lead a small team of SEs/SSEs with guidance on design, architecture, and coding standards.
- Stay hands-on with coding & reviews.
- Work closely with PMs and BAs to translate requirements into execution.
- Implement automation workflows (bots, routing, notifications).
- Adopt AI/ML for ticket classification, triage, and predictive resolution.
- Build dashboards for KPIs (FRT, TTR, resolution quality).
- Partner with Product, QA, Customer Success, and Ops to align on support needs.
- Be the engineering voice in escalation, release readiness, and support enablement.
- Collaborate with content/ops teams to enable self-service (FAQs, in-app help).
- Maintain technical documentation for support tooling & integrations.
- Contribute to knowledge bases (internal + external).
- Foster a documentation-first culture.
What Were Looking For :
- 57 yrs software engineering experience, with 2+ yrs in a senior/lead role.
- Proven experience building platforms, support tools, or automation systems.
- Strong skills in Python/Node/Java, SQL, AWS/GCP, and integrations with ticketing systems (Zendesk, Freshdesk, ServiceNow, Jira Service Management).
- Experience leading small teams, delivering from design ? build ? release.
- Strong problem-solving skills, bias for execution.
- Experience with SaaS or healthcare platforms.
- Familiarity with AI/ML-driven support (classification, NLP bots).
- Hands-on with support metrics (CSAT, SLA, TTR).
- Knowledge of documentation frameworks (Confluence, Notion, Git-based wikis).
- A health startup with presence in multiple countries.
- 6+ years.
- Clients love our protocol (82+ NPS, all growth organic).
- Our team blends operations, medicine, and marketing brilliance.
- Grow crazy-fast: 5 years of growth in 1 year.
- But only if youre not ordinary this is high-impact work.
- People who value human life and want measurable global impact.
- Those who thrive at the edge of their best, seeking growth and challenges.
- Chennai (Perungudi).
Work from Office because great stories are built in person!.
(ref:hirist.tech)
Similar Jobs
View All
19 Minutes ago
Software Tester (Manual + Automation)
Information Technology
- 3 - 7 Yrs
- Anywhere in India/Multiple Locations
Job Opening: Software Tester (Manual + Automation) Contract Role
Position: Software Tester (Manual + Automation)
Engagement: Contract (69 Months)
Location: Remote
Experience Required: 3+ Years
Key Responsibilities:
Develop and execute test ...
1 Hour ago
Senior Principal Software Engineer (Analytics)
Digital Transformation & Innovation
- 15 - 25 Yrs
- Bangalore
About the Role -
As a member of the development group, you will become part of a team that develops and maintains one of companys software products developed using Ruby and React, built as a multi-tenant SaaS solution on all Cloud Platforms like AWS...
1 Hour ago
SDE 2 Backend
Finance & Banking
- 1800000 - 2200000 INR - Annual
- 2 - 4 Yrs
- Bangalore
Key Responsibilities
Design, develop, and maintain robust microservices in GoLang, with clean abstractions, high reliability, and readiness for scale.
Mentor junior engineers, review code, and help maintain a high bar for technical excellence...
22 Hours ago
Python Developer
Information Technology
- 3 - 6 Yrs
- Bangalore
Job Title: Senior Backend Engineer
Location: Bangalore | In-Office | Full-time
Experience: 3–6 Years
Working Days: 5.5 Days (5 Days WFO + Alternate Saturdays WFH)
Job Description
We are seeking a Senior Backend Engineer to design and devel...
1 Day ago
IT Support
Information Technology
- 10135 - 22213.1 INR - Monthly
- Noida, Uttar Pradesh, India
Job Title: IT Support ExecutiveDepartment: IT / AdministrationLocation: Sanpada, Navi Mumbai (Work from Office) Role Summary:The IT Support Executive will provide first-level technical support to staff across corporate and project sites, ensuring sm...
1 Day ago
Automation Tester- (Mobile & Web)-5+Yrs
Information Technology
- Noida, Uttar Pradesh, India
Automation Tester – Mob & Web (6+ Yrs. Exp) Required Skills & Qualifications:· 5+ years of experience in test automation for web and mobile applications.· Strong expertise in Selenium with Java for web automation.· Experience in Appium for mobile ...
1 Day ago
QA Manual Tester
Information Technology
- 5000 - 13200 INR - Monthly
- Noida, Uttar Pradesh, India
· We are looking for a Quality Assurance (QA) engineer to develop and execute exploratory and automated tests to ensure product quality.· The QA Engineer role plays an important part in our company’s product development process. Our ideal candidate w...
1 Day ago
Junior IT Administrator
Information Technology
- 20684.4 - 32072.2 INR - Monthly
- Noida, Uttar Pradesh, India
Job Title: Junior IT Administrator – Bioanalytical Lab Support Experience: 2-3 Years Job Summary:The Junior IT Administrator will assist in maintaining the IT infrastructure and systems used in regulated bioanalytical operations within a GLP/GxP-c...
Talk to us
Feel free to call, email, or hit us up on our social media accounts.
Email
info@antaltechjobs.in