Analyst - IT Software Engineer

As the global leader in high-speed connectivity, Ciena is committed to a people-first approach. Our teams enjoy a culture focused on prioritizing a flexible work environment that empowers individual growth, well-being, and belonging. We’re a technology company that leads with our humanity—driving our business priorities alongside meaningful social, community, and societal impact.

Are you passionate about Salesforce development and delivering innovative, business-driven solutions? Join us as a Salesforce Developer and work across multiple Salesforce clouds and integrations, including Sales Cloud, Service Cloud, Experience Cloud, CPQ, Mavenlink, and Mulesoft. If clean code, enterprise patterns, and scalable solutions excite you, this is your chance to make an impact in a collaborative, fast-paced environment.

How You Will Contribute

• Lead and deliver Salesforce projects, with a primary focus on Service Cloud and other clouds.
• Design and implement scalable Salesforce solutions using Apex, Flows, Lightning Web Components (LWC), and declarative configurations.
• Develop reusable LWCs using JavaScript, leveraging Salesforce event lifecycle, @wire, LMS, LDS, and Platform Events.
• Perform code reviews, optimize existing logic, and maintain high software quality standards using GitHub CI/CD and Atlassian tools.
• Troubleshoot complex integrations and manage large data feeds using tools like Mulesoft and REST/Bulk APIs.
• Design solutions with a clicks-over-code approach, prioritizing scalability, reusability, and alignment with platform capabilities.
• Collaborate within Agile frameworks, participating in sprint planning, backlog grooming, and regular stand-ups.
• Partner with cross-functional teams to deliver enhancements and new features with a customer-centric mindset.
• Communicate progress, issues, and timelines clearly and effectively across teams.
  
  

The Must Haves

• Hands-on experience with Salesforce Apex, LWC, Flows, and declarative configurations.
• Solid knowledge of Salesforce governor limits, asynchronous processing, and secure development practices.
• Strong programming skills in Apex, JavaScript, and optionally Python or other OOP/functional languages.
• Proven experience managing, optimizing, and scaling large, complex Salesforce orgs.
• Effective communication skills, including documentation and technical storytelling.
• Avid learner with a proven track record of quickly mastering new concepts and delivering results.
• Salesforce certifications such as Developer, Platform App Builder I/II, or Architect track certifications.
• Knowledge of Mulesoft, Platform Events, and Salesforce cloud integrations.
  
  

The Assets

• Experience with Salesforce AI features like Agentforce, Einstein GPT, or related AI/ML integrations.
• Familiarity with Enterprise Patterns, design best practices, and architectural principles.
  
  

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At Ciena, we are committed to building and fostering an environment in which our employees feel respected, valued, and heard. Ciena values the diversity of its workforce and respects its employees as individuals. We do not tolerate any form of discrimination.

Ciena is an Equal Opportunity Employer, including disability and protected veteran status.

If contacted in relation to a job opportunity, please advise Ciena of any accommodation measures you may require.