Application Development & Support Analyst - ServiceNow Business Analyst

Overview

JOB DESCRIPTION

We are seeking a skilled and experienced ServiceNow Business Analyst to join our team. In this role, you will act as a liaison between business stakeholders and technical teams to analyze business processes, gather requirements, and translate them into effective non-custom ServiceNow solutions.

Responsibilities

• Requirements Gathering: Collaborate with business stakeholders to elicit, analyze, and document business requirements related to ServiceNow platform implementations and enhancements.
• Process Analysis: Conduct thorough analysis of existing business processes and workflows to identify areas for improvement and optimization using ServiceNow capabilities.
• Solution Design: Work closely with technical teams to translate business requirements into functional specifications and design ServiceNow solutions that align with business objectives.
• Configuration and Customization: Configure ServiceNow applications, forms, workflows, and integrations to meet business needs, ensuring adherence to best practices and standards.
• Data Analysis: Analyze and validate data requirements for ServiceNow implementations, including data migration, transformation, and integration with external systems.
• Training and Documentation: Provide training and support to end-users on ServiceNow functionality, workflows, and best practices. Create and maintain technical documentation, including user guides, training materials, and process documentation.
• Continuous Improvement: Stay updated on ServiceNow platform updates, new features, and best practices. Identify opportunities for process improvements and optimization to enhance the efficiency and effectiveness of ServiceNow solutions.
  
  

Qualifications

• Bachelor’s degree in Business Administration, Information Technology, or related field.
• 2-4 years of proven experience as a Business Analyst, with a focus on ServiceNow platform.
• Strong understanding of ServiceNow modules for SPM & ITSM. Any other module is a plus such as: ITOM, CSM, MCO, WSD, & HRSD.
• Experience with ServiceNow implementation methodologies and best practices.
• Excellent analytical and problem-solving skills, with the ability to translate business requirements into technical solutions.
• Strong communication skills, with the ability to effectively communicate complex technical concepts to non-technical stakeholders.
• Ability to work independently and collaboratively in a fast-paced environment, managing multiple tasks and priorities effectively.
  
  

About The Team

Work Authorization

No calls or agencies please. Vertiv will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas such as E, F-1, H-1, H-2, L, B, J, or TN or who need sponsorship for work authorization now or in the future, are not eligible for hire.

Equal Opportunity Employer

We promote equal opportunities for all with respect to hiring, terms of employment, mobility, training, compensation, and occupational health, without discrimination as to age, race, color, religion, creed, sex, pregnancy status (including childbirth, breastfeeding, or related medical conditions), marital status, sexual orientation, gender identity / expression (including transgender status or sexual stereotypes), genetic information, citizenship status, national origin, protected veteran status, political affiliation, or disability.