Application Engineer Team Lead

Overview

Application Engineer Team Lead

Location: Pune, India

Experience: 8 – 12 years

Business Unit: PS (Payment services)

Job Role: Application Engineering, Investigation of incidents, change request (Small Enhancement), Application development for performance improvement, Emergency fixes and permanent solution for issues reported

The role expects candidates to

• Review and improve the application availability to customers and reduce downtime.
• Ensure all payment functionalities are as per requirements and proactively find the gap and enhance the platform to function as per commitment to clients
• Work on change requests/small enhancement, testing, support SIT, UAT phase.
• Ensure release implementation and postproduction support
• In case of any emergency issues reports, the candidate is expected to provide his expertise to resolve the issue and provide temporary fix and work on problem ticket/permanent enhancement
• Ensure governance and closure of all application-related issues reported by clients in agreed SLA framework.
• Work closely with IT operations team and identify opportunities of automation to ensure elimination of recurring issues in production.
• Work on initiative to improve performance of the platform & critical services and saving on infra utilization, optimization, building automation tools, optimization of microservices & their performance.
• Create documentation of processes and change/create SOP.

Roles and responsibilities details

Participate in the handling of incidents with the aim of their resolution

• Participate in supporting the RUN L2/L3 team and resolving production-related incidents/problems.
• Debug and troubleshoot Java based applications and resolve technical issues.
• Analyze and resolve complex production issues, identifying root causes with implementation support.
• Participate in the analysis of incidents by the RUN IT team, and recommend actions to be implemented based on the reported incident
• Participate in implementing the necessary developments to resolve the incident
• Assist in developing small enhancements and features for existing applications.
• Participate in carrying out unit tests and write the documentation corresponding to the modifications made before going into Production

Participate in respecting commitments/SLA's

• Participate in meeting commitments in terms of deadlines and quality of work provided
• Analyze user-reported issues and identify the root cause effectively.
• Provide advanced technical support for production systems and ensure minimal downtime.
• Participate in compliance with standards specific to your activity
• Participate in improving your team's indicators to improve the quality and image of the company
• Participate in compliance with the development standards as part of its activity
• Participate in defining areas of development for procedures specific to maintenance

Participate in RUN team support

• Participate in assisting RUN teams in deploying into production
• Participate in the validation of deliverables / RUN/PROJECT team procedures during the Rollout.
• Participate in assisting the RUN team with requests for information/technical business consultation.
• Participate in training and support RUN teams
• Validate network enhancements and ensure non-regression tests
• Maintain technical documentation and provide guidance to users.

Ensure the supervision of consultants on site with the aim of satisfying the Client

• Participate in ensuring task assignment
• Participate in ensuring the assignment and monitoring of the management of customer environments
• Participate in ensuring the developments carried out in order to resolve the anomaly
• Participate in providing first level support training and develop KPI's
• Participate in carrying out on-site support missions
• Participate in ensuring the development of junior support engineers
• Participate in establishing the on-call schedule
• Participate in the on-call program according to schedule
• Ensure intervention in the event of an incident occurring outside working hours