Apprentice, Enterprise Technical Support Engineer

Job Description

It’s an exciting time to be at Infoblox. Named a Top 25 Cyber Security Company by The Software Report and one of Inc. magazine’s Best Workplaces for 2020, Infoblox is the leader in cloud-first networking and security services. Our solutions empower organizations to take full advantage of the cloud to deliver network experiences that are inherently simple, scalable, and reliable for everyone. Infoblox customers are among the largest enterprises in the world and include 70% of the Fortune 500, and our success depends on bright, energetic, talented people who share a passion for building the next generation of networking technologies—and having fun along the way.

We are looking for a for an enthusiastic and motivated Apprentice, Enterprise Technical Support Engineer to join our Support Operations team in Trivandrum, reporting to X. In this role, you will work alongside experienced engineers to gain hands-on experience supporting Infoblox customers, learning our products, tools, and troubleshooting best practices. This is a great opportunity for recent graduates or early-career professionals who are passionate about networking and eager to grow in a technical support role.

You are the ideal candidate if you are an enthusiastic learner with a passion for networking and technology, eager to build your skills in a hands-on environment, and grow your career in technical support.

What you’ll do:

• Learn and assist in providing remote technical support to Infoblox customers and partners
• Shadow senior engineers and gradually take ownership of support cases under supervision
• Observe and help in diagnosing network issues, researching solutions, and documenting resolutions
• Build knowledge in DNS, DHCP, TCP/IP, and Infoblox technologies
• Participate in training sessions, team meetings, and internal transfer of information (TOIs)
• Support lab activities for product testing and simulation under guidance
• Learn to work in a 24x7 support environment, including rotational shifts as required over time
  
  

What you’ll bring:

• Solid interest in technical support and customer-facing roles
• Basic understanding of networking concepts such as TCP/IP, DNS, and DHCP
• Good communication skills, both verbal and written
• Willingness to learn and adapt in a dynamic, team-oriented environment
• Coursework, internships, or certifications in networking, Linux, or Windows administration are a plus
• Passion for troubleshooting and problem-solving
• Bachelor’s degree in computer science, information technology, or a related field
  
  

What success looks like:

After six months, you will….

• Gain a foundational understanding of Infoblox products
• Begin contributing to case resolution under guidance
• Document learnings and contribute to internal knowledge sharing
  
  

After About a Year, You Will…

• Identify skill gaps among engineers and develop training modules
• Confidently support product-related issues in a customer-facing role
• Become proficient in product knowledge to deliver customer/partner training if needed
  
  

We’ve got you covered:

Our holistic benefits package includes coverage of your health, wealth, and wellness—as well as a great work environment, employee programs, and company culture. We offer a competitive salary and benefits package, including a 401k with company match and generous paid time off to help you balance your life. We have a strong culture and live our values every day—we believe in transparency, curiosity, respect, and above all, having fun while delighting our customers.

Why Infoblox?

We’ve created a culture that embraces diversity, equity, and inclusion and rewards innovation, curiosity, and creativity. We achieve remarkable results by working together in a supportive environment that focuses on continuous learning and embraces change. So whether you are a software engineer, marketing manager, customer care pro, or product specialist, you belong here, where you will have the opportunity to grow and develop your career. Check out what it’s like to be a Bloxer . We think you’ll be excited to join our team.

Hybrid: