Associate DevOps Engineer

At Moody's, we unite the brightest minds to turn today’s risks into tomorrow’s opportunities. We do this by striving to create an inclusive environment where everyone feels welcome to be who they are—with the freedom to exchange ideas, think innovatively, and listen to each other and customers in meaningful ways.

If you are excited about this opportunity but do not meet every single requirement, please apply! You still may be a great fit for this role or other open roles. We are seeking candidates who model our values: invest in every relationship, lead with curiosity, champion diverse perspectives, turn inputs into actions, and uphold trust through integrity.

Skills & Competencies:

• Must have: Bachelor’s degree in Computer Science, Information Technology, or a related field.
• Must have: 3–6 years of relevant experience, including working in 24x7 operations and incident management.
• Must have: Familiarity with cloud platforms such as AWS, Azure, or GCP.
• Must have: Strong understanding of DevOps principles and practices.
• Must have: ITIL V3 certification/training with a solid understanding of the Incident Management process.
• Good to have: Certifications in relevant areas, such as Azure, AWS, or ITIL.
• Good to have: Hands-on experience with tools such as BigFix (OS patching), Qualys (vulnerability scanning), and ticketing systems (e.g., ServiceNow, BMC Remedy).
• Good to have: Experience in ITSM, ESM, Service Desk, Data Center Operations, or Disaster Recovery.

Education:
Bachelor’s degree in Computer Science, Information Technology, or a related field.

Responsibilities:

• Global Support Operations (24x7):
• • Serve as the first point of contact for incoming support requests and incidents via phone, email, or web submission.
  • Provide exceptional customer service and document all work requests in ServiceNow.
  • Perform routine health checks, preventive maintenance tasks, and User Access Management (via AD Security Groups).
  • Monitor, troubleshoot, and restore application access issues.
• Incident Management:
• • Acknowledge, categorize, assign, and resolve tickets per SLA guidelines.
  • Monitor cloud-based applications and provide first-level support for PaaS/SaaS environments.
  • Manage major incidents by coordinating cross-functional teams and raising alarms for Sev 1 and Sev 2 incidents.
  • Implement lessons learned to improve processes and participate in Change and Problem Management workflows.
• OS Patch Management:
• • Identify, build, test, and deploy OS patching baselines for production environments.
  • Collaborate with application and business owners to schedule patch deployments and remediate vulnerabilities.
  • Conduct vulnerability scans using IP-based tools and create reports for service delivery reviews.

About the team

SRE is looking for a skilled and dedicated Associate DevOps Engineer to join our team. The successful candidate will play an integral role in maintaining and enhancing the operational efficiency of our cloud infrastructure. Key responsibilities include Operations Management, Incident Management, Cloud Server Patching, and active participation in DevOps practices.

This role requires 24x7 support, including rotational shifts. Weekend and public holiday coverage may also be necessary to meet business requirements.

We are seeking a motivated individual with a proactive approach to problem-solving and a commitment to delivering excellence in a dynamic environment.

Moody’s is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, sexual orientation, gender expression, gender identity or any other characteristic protected by law.

Candidates for Moody's Corporation may be asked to disclose securities holdings pursuant to Moody’s Policy for Securities Trading and the requirements of the position. Employment is contingent upon compliance with the Policy, including remediation of positions in those holdings as necessary.

For more information on the Securities Trading Program, please refer to the STP Quick Reference guide on ComplianceNet

Please note: STP categories are assigned by the hiring teams and are subject to change over the course of an employee’s tenure with Moody’s.