Associate IS Business Analyst – Structured Content Authoring

ABOUT AMGEN

Amgen harnesses the best of biology and technology to fight the world’s toughest diseases, and make people’s lives easier, fuller and longer. We discover, develop, manufacture and deliver innovative medicines to help millions of patients. Amgen helped establish the biotechnology industry more than 40 years ago and remains on the cutting-edge of innovation, using technology and human genetic data to push beyond what’s known today.

You will play a key role in a regulatory submission content automation initiative which will modernize and digitize the regulatory submission process, positioning Amgen as a leader in regulatory innovation. The initiative leverages state-of-the-art technologies, including Generative AI, Structured Content Management, and integrated data to automate the creation, review, and approval of regulatory content.

ABOUT THE ROLE

Role Description:

As a Structured Content Management Business Analyst, you will act as a critical link between business stakeholders and technical teams, ensuring that structured content management systems are developed and optimized to meet business needs. Your primary responsibility will be to gather, analyze, and document related requirements while ensuring alignment with overall business objectives and content strategy. By translating business goals into detailed technical specifications, you will support the development and enhancement of structured content solutions. This role requires a strong understanding of both business processes and technical content management systems, enabling you to collaborate effectively with content strategists, software engineers, and other key stakeholders.

Roles & Responsibilities:

• Work with business stakeholders to understand, elicit, analyze, and document business requirements.
• Create and maintain detailed documentation, including user stories, detail acceptance criteria, use cases, process flows, and requirements specifications.
• Participate in solution design discussions and contribute to brainstorming sessions for new business features.
• Partner with engineers to evaluate the feasibility of new features, ensuring that technical constraints and dependencies are considered.
• Provide support during the testing phase by coordinating with the testing team and resolving any issues related to business requirements.
• Perform data analysis to support decision-making processes.
• Work closely with scrum team to track the progress of solution implementation.
• Support and help with user acceptance testing (UAT) to ensure that delivered solutions meet business requirements.
• Work with cross-functional teams to ensure smooth transitions during changes or new implementation.
• Ensure that project documentation is updated and accessible for future use.
• Stay informed about new technologies, industry trends, and best practices in business analysis and project management.

Functional Skills:

Must-Have Skills:

• Ability to translate business needs into detailed requirement specifications, user stories, acceptance criteria and process flow diagram.
• Basic understanding of Software Development Life Cycle (SDLC) processes, databases, and cloud-based systems.
• Experience working with databases (SQL/NoSQL).
• Experience with product backlog management (e.g., Jira) and collaboration tools.

Good-to-Have Skills:

• Experience with structured content management, content models, and modular content creation.
• Experience with SaaS solutions, process automation or workflow management tools.
• Basic understanding of Python and GenAI solutions

Professional Certifications:

• Not required

Soft Skills:

• Excellent analytical and troubleshooting skills.
• Strong verbal and written communication skills
• Ability to work effectively with global, virtual teams
• Team-oriented, with a focus on achieving team goals
• Strong presentation and public speaking skills.

Basic Qualifications:

• Bachelor’s degree and 0 to 3 years of Computer Science or IT experience OR

• Diploma and 4 to 7 years of Information Bachelor’s degree and 0 to 3

EQUAL OPPORTUNITY STATEMENT

Amgen is an Equal Opportunity employer and will consider you without regard to your race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status.

We will ensure that individuals with disabilities are provided with reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request an accommodation.