Associate IT Support Engineer

Strategy (Nasdaq: MSTR) is at the forefront of transforming organizations into intelligent enterprises through data-driven innovation. We don't just follow trends—we set them and drive change. As a market leader in enterprise analytics and mobility software, we've pioneered the BI and analytics space, empowering people to make better decisions and revolutionizing how businesses operate.

But that's not all. Strategy is also leading a groundbreaking shift in how companies approach their treasury reserve strategy, boldly adopting Bitcoin as a key asset. This visionary move is reshaping the financial landscape and solidifying our position as a forward-thinking, innovative force in the market. Four years after adopting the Bitcoin Standard, Strategy's stock has outperformed every company in the S&P 500.

Our people are the core of our success. At Strategy, you'll join a team of smart, creative minds working on dynamic projects with cutting-edge technologies. We thrive on curiosity, innovation, and a relentless pursuit of excellence.

Our corporate values—bold, agile, engaged, impactful, and united—are the foundation of our culture. As we lead the charge into the new era of AI and financial innovation, we foster an environment where every employee's contributions are recognized and valued.

The Role: Strategy’s IT Support Engineer will provide desktop and help desk support to technical and non-technical employees, executive management, and event support (both on and off-site).

Your Focus:

• Administers and builds Windows and Apple computers and supports software and equipment across our enterprise environment.
• Resolves ticket requests with internal customers through troubleshooting issues of software, hardware, equipment, and mobile devices.
• Performs upgrades, repairs, imaging, configuration, installation and maintenance of PC, MAC, memory/storage, operation systems, servers, drivers, and other equipment.
• Procures, installs, configures, troubleshoots, and repairs mobile devices for Apple and Android.
• Maintains asset management and inventory documentation for computers and equipment and tracks office moves and assists with the delivery of computing assets.
• Independently resolves customer issues and reports on metrics and service level agreements for the delivery of services

Qualifications

• 
  Candidate must possess 1+ years of experience in a computer hardware environment, or the equivalent combination of formal education, training and experience.
• Knowledge of Microsoft OS (Windows 2012, Windows 10). Office 365, Active Directory and desktops applications.
• Excellent troubleshooting and problem-resolution skills.
• A+ or similar certifications are a plus.
• Excellent interpersonal communication skills in order to effectively interact with technical and non-technical employees.
• Excellent customer service skills.
• Ability to prioritize among multiple, competing requests.
• Microsoft certification is a plus.

Ability to support internal stakeholders from 12:30 PM to 9:30 PM IST

Willing to work from Strategy India’s Pune office, 5 days a week

The recruitment process includes online assessments as a first step (English, logic, business) - we send them via e-mail, please check also your SPAM folder