Associate Production Software Engineer

Job Description

The Production Service Developer role will support clients on critical patient safety issues and financial revenue. This team provides Millennium and Soarian Solutions support on a 24x7x365 basis to clients in Asia Pacific, Australia, and the US and is crucial to Oracle Cerner's global delivery. The complex issues that require technical troubleshooting and analysis are handled by these support employees by applying basic code and testing changes to fix/resolve issues. They provide on-call support to clients when required. Production Service Developer collaborate with the development team on issues that require a code change by identifying the segment of code contributing to the issue.

Responsibilities

As a member of the Production Service Developer team, you will troubleshoot and analyze intermediate technical coding issues submitted by internal or external clients. Triage and escalate incidents, problem management issues and urgent issues requiring more in-depth knowledge to appropriate internal resources. Provide release support for go-lives and code deployments. Effectively use and navigate development process and code repositories. Apply coding and testing changes and fixes to resolve issues. Develop and execute test plans for basic diagnostic packages. Perform root cause analysis to identify appropriate solution for the issues.

Qualifications

Career Level - IC1

About Us

As a world leader in cloud solutions, Oracle uses tomorrow’s technology to tackle today’s challenges. We’ve partnered with industry-leaders in almost every sector—and continue to thrive after 40+ years of change by operating with integrity.

We know that true innovation starts when everyone is empowered to contribute. That’s why we’re committed to growing an inclusive workforce that promotes opportunities for all.

Oracle careers open the door to global opportunities where work-life balance flourishes. We offer competitive benefits based on parity and consistency and support our people with flexible medical, life insurance, and retirement options. We also encourage employees to give back to their communities through our volunteer programs.

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Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.