Associate Software Engineer- Application Support

Sagility combines industry-leading technology and transformation-driven BPM services with decades of healthcare domain expertise to help clients draw closer to their members. The company optimizes the entire member/patient experience through service offerings for clinical, case management, member engagement, provider solutions, payment integrity, claims cost containment, and analytics. Sagility has more than 25,000 employees across 5 countries. To contribute to the development of software applications under the guidance of senior team members. Associates typically focus on learning and gaining hands-on experience in coding, testing, and troubleshooting. Job title: Associate Software Engineer- Application Support Job Description: Education: Graduate or a bachelor's degree in computer software engineering, computer science, or mathematics  or any other equivalent degree. Experience: 0-1 Yrs, Entry-level position suitable for fresh graduates from college, Training Institute or finishing schools Job Summary: We are looking for a motivated and customer-focused IT Application Support Help Desk Analyst to join our IT application support team. As a fresher, you will be responsible for providing first-level technical assistance, troubleshooting software applications, and ensuring smooth IT operations. This role requires excellent problem-solving skills, a keen interest in IT, and the ability to communicate effectively with users. Key Responsibilities: Act as the first point of contact for IT-related queries via phone, email, or ticketing systems. Diagnose and resolve application and software-related issues for end users. Escalate complex issues to higher-level support teams when necessary. Maintain logs of issues and resolutions in the IT support ticketing system. Provide guidance to users on best practices and application usage. Collaborate with other IT teams to ensure system stability and security. Follow IT service management (ITSM) best practices to ensure timely issue resolution. Stay updated with new technologies and tools to enhance support efficiency. Required Skills & Qualifications: Bachelor’s degree in computer science, Information Technology, or a related field. Basic understanding of IT systems, software applications, and troubleshooting methodologies. Strong analytical and problem-solving skills. Excellent verbal and written communication skills. Ability to work in a fast-paced environment and manage multiple tasks. Familiarity with Windows and enterprise applications is a plus. Willingness to learn and adapt to new technologies.\ Preferred Skills (Good to Have): Knowledge of any IT service desk tools (e.g., ServiceNow, Jira, Zendesk). Exposure to cloud-based applications and ITIL principles. Location: BangaloreIndia