Pune, Maharashtra, India
Information Technology
Full-Time
Citi
Overview
What do we do?
Experience:
- The TTS Analytics team provides analytical insights to the Product, Pricing, Client Experience and Sales functions within the global Treasury & Trade Services business. The team works on business problems focused on driving acquisitions, cross-sell, revenue growth & improvements in client experience.
- The team extracts relevant insights, identifies business opportunities, converts business problems into analytical frameworks, uses big data tools and machine learning algorithms to build predictive models & other solutions, and designs go-to-market strategies for a huge variety of business problems.
- The role will be Asst. Vice President (C12) in the TTS Analytics team
- The role will report to the VP or SVP leading the team
- The role will involve leading a team of analysts
- The role will involve working on multiple analyses through the year on business problems across the client life cycle – acquisition, engagement, client experience and retention – for the TTS business
- This will involve leveraging multiple analytical approaches, tools and techniques, working on multiple data sources (client profile & engagement data, transactions & revenue data, digital data, unstructured data like call transcripts etc.) to provide data driven insights to business and functional stakeholders
Experience:
- Bachelor’s Degree with 7-10 years of experience in data analytics, or Master’s Degree with 6-10 years of experience in data analytics, or PhD.
- Must have:
- Marketing analytics experience
- Experience on business problems around sales/marketing strategy optimization, pricing optimization, client experience, cross-sell and retention
- Experience across different analytical methods like hypothesis testing, segmentation, time series forecasting, test vs. control comparison etc.
- Predictive modeling using Machine Learning
- Experience with unstructured data analysis, e.g. call transcripts, using Natural language Processing (NLP)/ Text Mining
- Good to have:
- Experience in financial services
- Experience working with data from different sources and of different complexity
- Ability to understand complex business problems, break them down into simpler solvable parts and develop analytical approaches to tackle them
- Strong logical reasoning and problem-solving ability
- Proficient in converting business problems into analytical tasks, and analytical findings into business insights
- Proficient in identifying trends and patterns with data
- Proficient in Python/R, SQL
- Experience in Hive
- Proficient in MS Excel, PowerPoint
- Good to have:
- Experience with PySpark
- Experience with Tableau
- Ability to drive clear and comprehensive communication flow between business stakeholders and the team and vice versa, translating analytical findings into key insights and actionable recommendations
- Building and managing high performance teams
- Ability to coach and mentor team members on an ongoing basis
- Ability to drive ideation on analytical projects to tackle strategic business priorities
- Comfort on working with ambiguity and open-ended questions
- Strong process/project management skills
- Contribute to organizational initiatives in wide ranging areas including competency development, training, organizational building activities etc.
Analytical Skills:
Job Family Group:
Decision Management
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Job Family:
Business Analysis
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Time Type:
Full time
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Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.
If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.
View Citi’s EEO Policy Statement and the Know Your Rights poster.
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