Business Advisory Analyst

Overview

Skill required: Supply Chain - Mechanical Engineering
Designation: Business Advisory Analyst
Qualifications:BE
Years of Experience:3 to 5 years
About Accenture
Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com
What would you do? Process warranty claims for a US based agricultural and construction and forestry equipment to maintain quality and service standards of the Warranty Claims processing team in support of the contracted Service Level Agreement
What are we looking for? •BE Mechanical/Automobile Graduate (With 2-3 years of Experience) •Experience in Warranty •Experience with Auto components •Interpersonal skills to deal with dealers, warranty engineers, etc •Data processing accuracy, detail oriented, and ability to evaluate/research a warranty claim •Basic level capability in use of desktop software (MS Office Suite, with focus on Excel) •Organized, timely, pro-active and highly productive •Strong written communication in English •Attention to detail and ability to multi-task •Investigate and Verify warranty claims based on available external support resources (Parts catalog, Dealer Assist & Standard labor time) & take appropriate decision •Implement practices to improve operational efficiencies •Coach and Train team members •Manages team quality and escalation
Roles and Responsibilities: •In this role you are required to do analysis and solving of lower-complexity problems • Your day to day interaction is with peers within Accenture before updating supervisors • In this role you may have limited exposure with clients and/or Accenture management • You will be given moderate level instruction on daily work tasks and detailed instructions on new assignments • The decisions you make impact your own work and may impact the work of others • You will be an individual contributor as a part of a team, with a focused scope of work • Please note that this role may require you to work in rotational shifts