Business Analyst - 1 / 2

Fynd is India’s largest omnichannel platform and a multi-platform tech company specializing in retail technology and products in AI, ML, big data, image editing, and the learning space. It provides a unified platform for businesses to seamlessly manage online and offline sales, store operations, inventory, and customer engagement. Serving over 2,300 brands, Fynd is at the forefront of retail technology, transforming customer experiences and business processes across various industries.

Job Summary:

We are seeking a detail-oriented and strategic Business Analyst to join our team. This role will serve as a critical liaison between business stakeholders and technology teams, ensuring that retail operations are efficient, scalable, and aligned with the company’s growth objectives. The ideal candidate will have a strong understanding of retail systems, be data-driven, and possess excellent communication and analytical skills.

What will you do at Fynd?

• Understanding business needs and discovering needs by understanding and analysing the business process for various models / brands = > Gathering, Analysis and Prioritization:
• Understand a retailer’s business problems in order to build, maintain, and work with product team for capabilities to generate impactful solutions. Translate these into clear, actionable functional and technical requirements.
• Prioritize features and functionalities based on business value, user impact, and technical feasibility.
• Business process/models discovery: Effective discovery, analysis, of business models, processes, capabilities, encouraging open communication and advocating for shared outcomes
• Process Optimization:
• Work closely with cross-functional teams to analyze and redesign retail processes, ensuring streamlined workflows across ERP, POS, and e-commerce platforms. Drive continuous improvement through process modeling and gap analysis.
• Assess the as-is situation and collaborate with business teams to create artifacts (personas, epics, stories, etc.) to maximize value
• Business process analysis and defining the As-is and To-Be , gap analysis
• Product development & product thinking experience for both 3P product implementation & Custom solution development: End to end Product development across lifecycle
• Business process analysis knowledge - derive the requirements by understanding the process and business context
• Business objective KPI to Product Goal alignment fluency- cohesivesness in roadmap, plannig, execution , value creation & realisation, business value assessment and Cont.Improvement
• Analyze existing workflows to identify bottlenecks and areas for automation.
• Develop a "To-Be" state that reduces inefficiencies and aligns with future growth.
• You will facilitate analysis /workshops with senior business stakeholders to outline business vision, objective, product roadmap and a project release plan.
• Business Transformation:
• Develop a strategic roadmap for legacy system modernization that aligns with the organization’s digital transformation goals.
• Define clear objectives and success criteria for modernization initiatives.
• Data-Driven Decision Support:
• Collect, analyze, and interpret retail performance data to uncover trends, identify opportunities, and support data-backed strategic decisions. Create reports and dashboards using SQL, Excel, and BI tools to communicate findings.
• Assessment of each Business Function and Legacy Systems:
• Evaluate existing legacy systems to understand their functionality, limitations, and integration challenges.
• Identify critical business processes that depend on legacy systems and prioritize them for modernization.
• Stakeholder Engagement:
• Collaborate with IT, operations, and business units to gather insights on pain points and requirements for modernization.
• Communicate effectively with executives and stakeholders to gain buy-in for modernization projects.
• Customer-Centric Innovation and Transformation
• Customer/End-User Focus: Prioritize customer needs in every solution, foster empathy, build trust, and reduce systemic constraints to enable long-term engagement and brand loyalty.
• Innovation: Drive purposeful innovation through a test-learn-iterate mindset, embracing progress over perfection and learning from failure without repetition.
• Enterprise Impact: Lead transformational change by encouraging new ways of working, pushing through adversity, and inspiring cross-functional teams to align around customer value.
• Integration and Interoperability:
• Ensure that modern solutions integrate seamlessly with existing systems, platforms, and data sources.
• Facilitate the design and implementation of APIs and other integration solutions to enable interoperability.
• Performance Monitoring:
• Establish key performance indicators (KPIs) to measure the success of modernization initiatives.
• Continuously monitor and assess the performance of modernized systems and gather user feedback for iterative improvements.
• Modernize Legacy Systems:
• Evaluate legacy systems and prioritize modernization based on business-critical functions.
• Partner with vendors to facilitate system upgrades or replacements while ensuring minimal disruption.
• Continuous Improvement:
• Monitor KPIs and Drive Continuous Improvement: Use real-time analytics to track adoption rates, system performance, and customer satisfaction.
• Continuously iterate on product features and processes based on data and user feedback.
• Regularly review and assess the effectiveness of business models, making iterative improvements based on market feedback and performance data.
• Stay informed about industry trends and innovations to ensure the organization remains competitive.

Some Specific requirements

• Bachelor’s degree in Business, IT,
• Custom solution delivery
• 5+ years of experience as a Business Analyst, preferably in retail or e-commerce.
• Strong knowledge of retail operations, including supply chain and inventory.
• Hands-on experience with Retail industry products, industry retail knowledge across business functions
• Proficient in SQL, Excel, and BI tools like Power BI or Tableau.
• Familiar with APIs, data integration, and Agile methodologies.
• Excellent communication, analytical, and problem-solving skills.

What do we offer?

Growth

Growth knows no bounds, as we foster an environment that encourages creativity, embraces challenges, and cultivates a culture of continuous expansion. We are looking at new product lines, international markets and brilliant people to grow even further. We teach, groom and nurture our people to become leaders. You get to grow with a company that is growing exponentially.

Flex University

We help you upskill by organising in-house courses on important subjects

Learning Wallet: You can also do an external course to upskill and grow, we reimburse it for you.

Culture

Community and Team building activities

Host weekly, quarterly and annual events/parties.

Wellness

Mediclaim policy for you + parents + spouse + kids

Experienced therapist for better mental health, improve productivity & work-life balance

We work from the office 5 days a week to promote collaboration and teamwork. Join us to make an impact in an engaging, in-person environment!