Business Analyst - Master Data Management

Meet the Team

Join Cisco's Business Transformation and Operations Team, part of our Supply Chain Operations (SCO). Our team is responsible for optimizing and managing Master Data Management (MDM) processes that are critical to Cisco's supply chain efficiency. We collaborate across internal and external stakeholders to ensure seamless execution of BOM (Bill of Materials), LECO (Local Engineering Change Orders), and Item Attributes to meet Cisco's operational excellence standards.

Your Impact

As a Master Data Specialist, you will play a critical role in ensuring the accuracy, efficiency, and optimization of master data processes. In this role, you will:

• Customer and Partner Support: Monitor incident queues and provide timely resolution for BOM, LECO, and item attribute issues for internal customers and external partners.
• Testing and Validation: Perform testing for all enhancements and bug fixes related to BOM, LECO, and item attributes, ensuring smooth functionality and efficiency.
• Business Requirement Gathering: Collaborate with program teams and tool teams to gather business requirements for process enhancements, change requests, and new initiatives.
• Test Planning and Execution: Align with necessary teams to create test cases for BAT (Business Acceptance Testing) and UAT (User Acceptance Testing) schedules and execute them as required.
• Reporting and Documentation: Record and provide detailed written reports of all test results to stakeholders.
• Post-Go-Live Support: Monitor post-production during normalization periods and address any post-go-live issues, ensuring smooth operations.
• Training and Socialization: Conduct training sessions for partners to ensure alignment and understanding of process or tool changes.
  
  

Minimum Qualifications

• Experience: Prior experience in Supply Chain Master Data Management processes.
• Knowledge:
• Strong understanding of Cisco processes, including:
• Single Request and Bulk Processing for Master Data Management.
• BOM Enablement and Disable Processes.
• User Item Type Management, including Cisco PLM review and approval.
• LECO Reporting and B2B Communications with manufacturing partners.
• MDM B2B Messaging between Cisco and external partners.
• PID/TAN Mapping Solutions (global and local).
• Familiarity with tools and processes such as:
• Default Shipping Organization Settings.
• Audit Reporting for Oracle Functionality.
• Local Org Mapping Reporting.
• LECO Copy Monitoring and Manual LECO Implementation.
• Hands-on experience in creating and executing test cases and documenting results.
  
  

Who You Are

You are a detail-oriented, process-driven professional who thrives in a dynamic and collaborative environment. You have excellent problem-solving skills and a proactive mindset to identify and resolve process gaps.

• A team player with strong communication skills (both verbal and written).
• Self-motivated, capable of managing multiple tasks and priorities.
• A problem solver who adapts quickly to change and takes ownership of tasks.
  
  

Preferred Qualifications

• Technical Skills:
• Experience in testing and validation of enhancements and bug fixes related to supply chain processes.
• Proficiency in creating and executing test cases for BAT/UAT.
• Familiarity with Oracle functionality and tools.
• Strong analytical and documentation skills to track and communicate progress across stakeholders.
  
  

Responsibilities in Detail

• Ensure Process Excellence: Manage and monitor master data processes such as BOM enablement, LECO reporting, MDM B2B messages, and PID/TAN mapping solutions to optimize supply chain operations.
• Collaborate Across Teams: Partner with program teams, IT, and stakeholders to define business requirements and ensure seamless execution of process changes.
• Drive Testing and Validation: Develop and execute test cases for enhancements and bug fixes, ensuring comprehensive documentation of results.
• Support Change Management: Facilitate post-go-live monitoring and training efforts to ensure process alignment and adoption.
  
  

Who You'll Work With

You will collaborate with a wide range of stakeholders, including program teams, tool teams, IT teams, and external partners, to ensure Cisco's supply chain processes meet the highest standards of quality and efficiency.

Why Cisco

At Cisco, we connect everything-people, processes, data, and things. We innovate everywhere, creating technologies that power smart cities, connected devices, and supply chain solutions that transform industries.

We are leaders, dreamers, and doers who celebrate creativity and diversity. At Cisco, you'll work with passionate colleagues, experienced mentors, and innovative teams who care about making an impact locally and globally.

#WeAreCisco celebrates individuality. Whether you have colorful hair, tattoos, or a love for polka dots, we embrace who you are. Be yourself and join us in powering a more inclusive, digital future for everyone.

What Makes Cisco Unique

• Cisco has been ranked #1 on the Fortune 100 Best Companies to Work For list three years in a row (2021, 2022, 2023).
• We offer 10 days off annually for volunteering to support causes you're passionate about.
• With 30 Inclusive Communities, we bring people together to foster belonging, learn, and make a difference.
• We care about your growth-providing learning opportunities, mentorship programs, and career advancement paths.
  
  

Be You, With Us!