Business Analyst -Strategy & Operations

Overview

Job Title: Business Analyst – Strategy & Operations Location: Pune

Department: COO Office

Reports To: Chief Operating officer (COO)

Job Summary

The Business Analyst – Strategy & Operations will be part of the Office of the COO, working directly with senior leadership to drive enterprise-level strategic priorities, operational performance, and transformation initiatives at Cogneesol.

This role is designed for a high-potential strategy professional who thrives in solving complex business problems, translating strategic priorities into executable programs, and enabling data-driven decision-making at the executive level.

The individual will act as a force multiplier for the COO, supporting the design, execution, and monitoring of key strategic initiatives that drive growth, operational excellence, and AI-led transformation across the organization.

This role provides high visibility with leadership and exposure to cross-functional decision-making, making it an excellent platform for developing future leaders within the organization.

Key Responsibilities

Strategic Advisory to COO

• Serve as a strategic advisor and analytical partner to the COO on enterprise priorities.
• Support development and execution of company-wide strategic initiatives including growth strategy, operational transformation, and capability expansion.
• Develop strategic frameworks, scenario analyses, and business cases to support leadership decision-making.
• Prepare CEO/Board-ready presentations, briefing notes, and strategy documents.
  
  

• Design and maintain enterprise-level performance dashboards covering financial, operational, and client metrics.
• Track key business drivers including:
• Revenue growth
• Margin performance
• Delivery productivity
• Client portfolio health
• Operational efficiency
• Identify performance gaps and develop actionable insights and recommendations for leadership.
• Lead weekly and monthly business reviews with data-backed insights
  

• Support the COO in driving high-impact, cross-functional initiatives, such as:
• Enterprise transformation programs
• AI-led operational modernization
• New service line development
• Market expansion strategies
• Strategic partnerships and alliances.
• Responsibilities include::
• Structuring program roadmaps and implementation plans
• Defining KPIs, milestones, and success metrics
• Managing stakeholder alignment across business units
• Monitoring program progress, risks, and impact
  

• Identify opportunities to enhance delivery productivity, cost efficiency, and operational scalability.
• Support initiatives around:
• Process optimization
• Automation and AI adoption
• Workflow redesign
• Resource utilization improvement
• Collaborate with delivery and operations leaders to improve turnaround times, utilization, and margins.
  

• Conduct ongoing analysis of the BPM, outsourcing, and digital services landscape.
• Track competitor strategies, market shifts, and emerging technologies.
• Develop insights to inform new service offerings and growth opportunities.
• Identify cross-selling and account expansion opportunities across the client portfolio.
  
  

• Executive strategy decks and leadership briefings
• Enterprise performance dashboards
• Strategic initiative roadmaps and trackers
• Operational performance analysis reports
• Market intelligence and competitor benchmarking
• Transformation program updates for leadership reviews
  
  

Strategic Problem Solving

• Ability to break down complex business challenges into structured analytical frameworks
• Strong business acumen and hypothesis-driven thinking
  
  

Data-Driven Decision Support

• Advanced skills in Excel, financial modeling, and data analysis
• Experience with Power BI, Tableau, or similar visualization tools
• Ability to translate data into clear executive insights
  
  

Executive Communication

• Ability to build high-impact presentations for senior leadership
• Strong written communication and storytelling ability
• Comfortable working closely with C-level executives
  
  

Program & Stakeholder Management

• Ability to drive initiatives across multiple teams and functions
• Strong coordination and execution capabilities
  
  

• MBA from a top-tier institution preferred
• Background in engineering, business, economics, or analytics is advantageous