Business Analyst

Fynd is India’s largest omnichannel platform and a multi-platform tech company specializing in retail technology and products in AI, ML, big data, image editing, and the learning space. It provides a unified platform for businesses to seamlessly manage online and offline sales, store operations, inventory, and customer engagement. Serving over 2,300 brands, Fynd is at the forefront of retail technology, transforming customer experiences and business processes across various industries.

Job Summary

We are seeking a detail-oriented and strategic Business Analyst to join our team. This role will serve as a critical liaison between business stakeholders and technology teams, ensuring that retail operations are efficient, scalable, and aligned with the company’s growth objectives. The ideal candidate will have a strong understanding of retail systems, be data-driven, and possess excellent communication and analytical skills.

What will you do at Fynd?

Requirements Gathering & Analysis

Collaborate with stakeholders across departments (Sales, Marketing, Operations, Technology, and Finance) to identify business needs and pain points. Translate these into clear, actionable functional and technical requirements.

Process Optimization

Work closely with cross-functional teams to analyze and redesign retail processes, ensuring streamlined workflows across ERP, POS, and e-commerce platforms. Drive continuous improvement through process modeling and gap analysis.

Data-Driven Decision Support

Collect, analyze, and interpret retail performance data to uncover trends, identify opportunities, and support data-backed strategic decisions. Create reports and dashboards using SQL, Excel, and BI tools to communicate findings.

Project Facilitation & Stakeholder Engagement

Lead workshops, stakeholder meetings, and discovery sessions to align priorities, clarify requirements, and manage expectations. Act as a bridge between business teams and developers throughout the project lifecycle.

Documentation & Compliance

Maintain comprehensive documentation of business processes, workflows, data models, and system integrations. Ensure that changes and enhancements are well documented for internal knowledge and audit purposes.

Some Specific Requirements

• Bachelor’s degree in Business, IT, or a related field; certifications like CBAP or CSPO are a plus.
• 5+ years of experience as a Business Analyst, preferably in retail or e-commerce.
• Strong knowledge of retail operations, including supply chain and inventory.
• Hands-on experience with ERP, POS, and e-commerce platforms (e.g., SAP, Oracle MICROS, Shopify).
• Proficient in SQL, Excel, and BI tools like Power BI or Tableau.
• Familiar with APIs, data integration, and Agile methodologies.
• Excellent communication, analytical, and problem-solving skills.
  
  

What do we offer?

Growth

Growth knows no bounds, as we foster an environment that encourages creativity, embraces challenges, and cultivates a culture of continuous expansion. We are looking at new product lines, international markets and brilliant people to grow even further. We teach, groom and nurture our people to become leaders. You get to grow with a company that is growing exponentially.

Flex University

We help you upskill by organising in-house courses on important subjects

Learning Wallet: You can also do an external course to upskill and grow, we reimburse it for you.

Culture

Community and Team building activities

Host weekly, quarterly and annual events/parties.

Wellness

Mediclaim policy for you + parents + spouse + kids

Experienced therapist for better mental health, improve productivity & work-life balance

We work from the office 5 days a week to promote collaboration and teamwork. Join us to make an impact in an engaging, in-person environment!