Business Analyst

Business Analyst - shipping

Product Description:

At Hapag-Lloyd, the CargoMate application provides a port call optimization system for container ships. It monitors cargo operations directly from vessels, giving shore-based teams access to live forecasts of cargo completion times. This helps to keep vessels on schedule while reducing fuel consumption and emissions in ports. The solution includes mobile and web frontends, a backend and integration with other software solutions.

About the Role:

We are looking for a highly experienced Business Analyst with 8–15 years of hands-on experience in the Maritime Industry, specifically in Cargo Operations. The ideal candidate must have worked onboard vessels or within a shore office overseeing cargo operations and handling. This role requires the ability to understand real-time operational challenges and transform them into effective digital solutions.

You will collaborate closely with both business teams across the globe and our software engineering team to develop and enhance features for a Real-time Cargo Operations Monitoring & Port Call Optimization Solution. Your insights will drive product enhancements that empower our organisation to optimize cargo operations, ensure schedule adherence, and improve efficiency at ports.

Key Responsibilities:

• Analyse and understand the real-time cargo operations and related challenges within the Maritime Industry.
• Translate real-world operational activities into digital features for the product, ensuring it is user-friendly and feature-rich.
• Collaborate with global business teams and onboard/offshore stakeholders to gather requirements, analyse needs, and provide solutions to improve cargo monitoring and port operations.
• Work closely with software engineering teams to translate business needs into functional requirements for digital solutions.
• Ensure seamless integration of mobile and web frontends with backend systems to support efficient cargo operations and monitoring.
• Conduct regular reviews with business teams and stakeholders to ensure the solution meets their needs and enhances operational efficiency.
• Provide continuous feedback to enhance the product’s user interface and experience for all stakeholders.
  
  
  

Key Skills & Requirements:

• 8–15 years of experience in Cargo Operations, with direct experience either onboard a vessel or in a shore office handling cargo operation.
• Strong understanding of real-time maritime cargo activities and their impact on vessel operations and schedules.
• Proven experience in analysing business needs and translating them into digital solutions that improve operational efficiency.
• Ability to collaborate with cross-functional teams, including business stakeholders, technical teams, and product managers, to develop and implement solutions.
• Experience working with web and mobile applications, particularly in a real-time data-driven environment.
• Strong analytical and problem-solving skills.
• Excellent communication skills, with the ability to interact with global teams and stakeholders effectively.
• Ability to handle complex, high-pressure situations and make data-driven decisions.
  
  
  

Desirable:

• Familiarity with port optimization solutions and vessel operations management.
• Experience in Agile/Scrum methodologies.