Business Analyst

No of Vacancies:

• 1

Experience:

• 8+ years

Qualification:

• B.E./ B. Tech in any specialization or MCA. An MBA is preferable but not mandatory.

Location:

• Guwahati, Assam.

Responsibilities:

• Interact with government departments to understand business needs, pain points, and existing processes.
• Conduct requirements elicitation through stakeholder interviews, field visits, surveys, and document reviews.
• Document functional, non-functional, and regulatory requirements
• Prepare As-Is and To-Be process maps to visualize current and proposed workflows.
• Identify gaps, redundancies, and inefficiencies in existing manual or legacy systems.
• Recommend process reengineering where applicable to improve service delivery or compliance.
• Serve as the primary interface between technical teams and government stakeholders.
• Coordinate inputs from multiple departments, end-users, policy makers, and third-party vendors.
• Facilitate sign-offs and approvals on documents and designs.
• Prepare and maintain all required documents. Provide inputs to technical team for preparation of other documents.
• Translate business needs into system design inputs.
• Review wireframes, prototypes, or workflows to ensure alignment with requirements.
• Assist in the preparation of functional specifications, mock-ups, or low-fidelity prototypes.
• Prepare test cases or acceptance criteria in collaboration with QA teams.
• Support or conduct User Acceptance Testing (UAT) with government stakeholders.
• Support user onboarding through training sessions, manuals, and demo scripts.
• Assist departments in adapting to new systems, addressing behavioural or operational changes.
• Gather post-implementation feedback for refinements or updates.
• Ensure that the solution aligns with e-Governance policies, data privacy norms, RTI mandates, and GIGW/Accessibility standards.
• Work with legal and data officers to ensure security and auditability of systems.
• Define KPIs or SLAs related to system usage and performance.
• Recommend enhancements based on user behaviour, feedback, or policy changes.
• Aid in project reporting, MIS dashboards, and performance audits.