Business Analyst

FCM part of FTCG is one of the world’s largest travel management companies and a trusted partner for nationals and multinational companies. With a 24/7 reach in 97 countries, FCM’s flexible technology anticipates and solves client needs, supported by experts who provide in-depth local knowledge and duty of care as part of the ultimate personalised business travel experience. As part of the ASX-listed Flight Centre Travel Group, FCM delivers the best market-wide rates, unique added-value benefits, and exclusive solutions. A leader in the travel tech space, FCM has proprietary client solutions. FCM provides specialist services via FCM Consulting and FCM Meetings & Events.

FCM is one of the world’s leading travel management companies, providing personalized and seamless travel experiences for clients globally. With operations in 97 countries, FCM blends advanced technology with local expertise to deliver exceptional service in the business travel sector. As part of the Flight Centre Travel Group, we are committed to innovation and delivering excellence in business travel solutions.

Role Overview:

The Technical Business Analyst will act as a key liaison between business stakeholders and technical teams, ensuring technology solutions are aligned with business goals and requirements. This is a critical role within the organization that requires a deep understanding of both business processes and technical systems. The ideal candidate will have a passion for analyzing, documenting, and developing technology solutions that meet the evolving needs of the business. The role demands a strong ability to translate complex business needs into clear, actionable requirements, and to collaborate effectively across cross-functional teams.

Primary Accountabilities & Objectives:

• Business Requirements Gathering & Analysis
• Facilitate the gathering of business requirements and conduct detailed user story mapping with key stakeholders.
• Analyze existing business processes, systems, and performance to identify gaps and areas for improvement.
• Documentation & Reporting
• Develop and maintain clear and detailed product requirement documents, ensuring they adhere to best practices and support scalability.
• Document business rules, functional and non-functional requirements, and system specifications.
• Collaboration & Solution Development
• Work closely with Product Managers, Engineering Managers, Solution Architects, and Test Teams to design, develop, and implement new platform features or bug fixes.
• Serve as a bridge between business stakeholders and development teams to ensure solutions meet business objectives.
• Gap Analysis & Process Improvement
• Conduct gap analysis on current systems, processes, and workflows, identifying areas where business processes could be optimized.
• Provide actionable recommendations for process improvements and technological innovations.
• System Configuration & Enhancement
• Assist in the configuration, development, and deployment of system enhancements or new features.
• Ensure technology solutions are developed in alignment with the business strategy, meeting both functional and technical needs.
  
  
  

Key Communication and Relationships:

• Work directly with Product Managers, Engineering Managers, Product Owners, and cross-functional teams to ensure alignment between business needs and technical solutions.
• Engage with internal stakeholders and external vendors to ensure smooth integration and implementation of new systems, features, or enhancements.
  
  
  

Job Requirements:

• Experience: Minimum of 8 years experience in technical business analysis, with a proven track record in analyzing and documenting complex business and technical requirements.
• Tools: Proficiency with the Atlassian Suite (Confluence, JIRA) for requirement management, documentation, and agile project tracking.
• SDLC Understanding: Strong understanding of the Software Development Lifecycle (SDLC) and its impact on business processes and technology solutions.
• Communication Skills: Excellent verbal and written communication skills, with the ability to clearly articulate technical concepts to non-technical stakeholders and vice versa.
• Facilitation Skills: Strong facilitation skills, with the ability to lead requirements gathering workshops and drive consensus among diverse stakeholders.
  
  
  

Added Advantage:

• Industry Experience: Experience in the travel industry is highly desirable, particularly in the business or corporate travel space.
• Agile Methodology: Familiarity with Agile software development methodologies and frameworks.
• Vendor Management: Experience working with external vendors and suppliers, managing third-party relationships and integrations.
  
  
  

Skills & Capabilities:

• Self-Motivated & Results-Driven: Ability to take initiative and work independently to drive results in a fast-paced environment.
• Organizational Skills: Strong organizational skills, with the ability to prioritize and manage multiple projects simultaneously.
• Problem-Solving: Demonstrated critical thinking and problem-solving skills, with the ability to navigate complex challenges and propose innovative solutions.
• Stakeholder Engagement: Proven ability to engage with stakeholders, understand their needs, and translate them into clear, actionable business and technical requirements.
  
  
  

Why Join FCM?

• Global Impact: Work for one of the world's largest and most innovative travel management companies, with a presence in over 97 countries.
• Dynamic Environment: Collaborate with a team of experts across various disciplines and regions, driving innovation and excellence.
• Career Growth: FCM offers great opportunities for career progression, ongoing professional development, and global mobility within the Flight Centre Travel Group.
  
  
  

Work Perks! - What’s in it for you:

FCTG is renowned internationally for having amazing perks and an even better culture. We understand that our people are our most valuable asset. It is the passion and dedication of our teams that keep the company on top of the industry ladder. It’s also why we offer some great employee benefits and perks outside of the norm.

You will be rewarded with competitive market salary. You will also be equipped with relevant training courses and tools to set you up for success with endless career advancement and job opportunities all over the world.

Market Aligned remuneration structure and a highly competitive salary

Fun and Energetic culture: At the heart of everything we do at FCM is a desire to have fun and be yourself

Work life Balance: We believe in “No Leave = No Life” So have your own travel adventures with paid annual leave

Great place to work - Recognized as a top workplace for 4 consecutive years, which is a testimonial of our commitment towards our people

Wellbeing Focus - We take care of our employee with comprehensive medical coverage, accidental insurance, and term insurance for the well being of our people

Paternity Leave: We ensure that you can spend quality time with your growing family

Travel perks: You'll have access to plenty of industry discounts to ensure you continue to broaden your horizons

A career, not a job: We believe in our people brightness of future. As a high growth company, you will have the opportunity to advance your career in any direction you choose whether that is locally or globally

Reward & Recognition: Celebrate the success of yourself and others at our regular Buzz Nights and at the annual Global Gathering - You'll have to experience it to believe it!

Love for travel: We were founded by people who wanted to travel and want others to do the same. That passion is something you can’t miss in our people or service.

We value you...

Flight Centre Travel Group is committed to creating an inclusive and diverse workplace that supports your unique identity to create better, safer experiences for everyone. We encourage you to come as you are; to foster inclusivity and collaboration. We celebrate you.

Who We Are...

Since our beginning, our vision has always been to open up the world for those who want to see.

As a global travel retailer, our people come from all different backgrounds, and our connections spread to the far reaches of the globe - 20+ countries and counting! Together, we are a family (we call ourselves Flighties).

We offer genuine opportunities for people to grow and evolve. We embrace new experiences, we celebrate the wins, seize all opportunities, and empower all of our people to find their Brightness of Future. #FCMIN

We encourage you to DREAM BIG through collaboration and innovation, and make sure you are supported to make incredible ideas a reality. Together, we deliver quality, innovative solutions that delight our customers and achieve our strategic priorities.

Irreverence. Ownership. Egalitarianism