Business Analyst

Job Description

Job Title: Business Analyst

About Us

With over 200 brands sold in nearly 180 countries, we’re the world’s leading premium drinks company. Bring your passion and use your curiosity as you explore, collaborate, and innovate to build brands consumers love. Together with passionate people from all over the world, you’ll test new insights, learn and grow, and unlock a brighter, more exciting future. Join us to create a career worth celebrating.

About The Function

Our Digital and Technology (D&T) team are innovators, delivering ground-breaking solutions that will help shape the future of our iconic brands. Technology touches every part of our business, from the sourcing of sustainable ingredients to marketing and development of our online platforms. We utilise data insights to build competitive advantage, supporting our people to deliver value faster.

Our D&T team includes some of the most dedicated digital professionals in the industry. Every day, we come together to push boundaries and innovate, shaping the digital solutions of tomorrow. Whatever your passion, we’ll help you become the best you can be, creating career-defining work and delivering breakthrough thinking.

About the team: TE

About The Role

IT Business Analyst role is responsible for delivering business value within customer value stream by partnering with commercial and project delivery team. You will work closely with the commercial team / market leads to identify key priority area of investments, drive Process excellence Initiatives and Projects across the markets and bring efficiencies and effectiveness in processes. The role requires excellent knowledge on sales force automation (SFA) tools, ecommerce solutions, data analytics and practicable working skills in business environment.

Core element to this role is to support SFA product to ensure new and existing business users realise business value and ensure investment is aligned to overall organisational strategy. This role is based in India but with responsibilities spanning a cross multiple location where Diageo operates.

Role Responsibilities

• Responsible for overall end-to-end SFA support, customer satisfaction, and improvement projects aimed at improving customer experience and efficiency.
• Work with other teams to develop product roadmap plans, process improvement and innovation strategy for SFA, ecommerce and analytic tools.
• Be interface between the technical team and business and aid in requirement collection, refinement and prepare user story into backlog, development cycle and implement user acceptance testing.
• Closely work with global vendors and market specific vendors in the execution of service level agreement and service management of the application and infrastructure as per the contracts and carry out regular performance reviews.
• Support in shaping up business case, conducting discovery activities and take up relevant process mapping/ value stream mapping techniques to identify gaps, inefficiencies and create lean and agile processes.
• Develop measurement capability to supervise and repcritical metric KPI, SLAs, OKR for the implemented investment Vs benefit realized.
• Co-ordinate with external partners / vendors on development activities that require multi-functional undertaking.
• Provide regular updates on quality initiatives and process improvement projects to key project customers across the organization as required.
  
  

Experience / Skills Required

• Bachelor’s Degree or equivalent experience in IT, computer science, business or related field.
• 3-5 years of professional experience in digital and technology space with working exposure in a reputable software development environment.
• Leadership capability that ensures you stay focused on priorities by adopting Diageo leadership behaviours namely collaborate efficiently, act critically, experiment and learn and be externally curious.
• Demonstrable understanding of quality and process improvement methodologies (Six Sigma, LEAN, ITIL)
• Working experience with collaborators located over a geographical spread (remote working), from multiple cultures, and based internally and externally
• Demonstrable experience in agile project management domain and user story mapping, integration technologies is A MUST.
• Good understanding of the commercial / business knowledge in sales, marketing and finance.
• Good technical skills sets on salesforce automation, ecommerce, digital marketing, Gen AI , web development, data analytics is required.
• Excellent remote working knowledge, communication and customer management skills
• Proficiency with agile development tools (ADO, JIRA etc), process mapping / documentation tools.
  
  

Flexible Working Statement

Flexibility is key to our success. Talk to us about what flexibility means to you so that you’re supported to own your wellbeing and balance your priorities from day one.

Rewards & Benefits Statement: TE

Diversity Statement

Our purpose is to celebrate life, every day, everywhere. And creating an inclusive culture, where everyone feels valued and that they can belong, is a crucial part of this. We adopt diversity in the broadest possible sense. This means that you’ll be welcomed and celebrated for who you are just by being you. You’ll be part of and help build and champion an inclusive culture that celebrates people of different gender, ethnicity, ability, age, sexual orientation, social class, educational backgrounds, experiences, mindsets, and more. Our ambition is to create the best performing, most trusted and respected consumer products companies in the world. Join us and help transform our business as we take our brands to the next level and build new ones as part of shaping the next generation of celebrations for consumers around the world.

Feel inspired? Then this may be the opportunity for you.

If you require a reasonable adjustment, please ensure that you gather this information when you submit your application.

Worker Type

Regular

Primary Location:

Bangalore Karle Town SEZ

Additional Locations :

Job Posting Start Date

2025-05-28