Business Analyst

Job Description

Some careers shine brighter than others.

If you’re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.

We are currently seeking an experienced professional to join our team in the role of Business Analyst

In this role, you will:

• Support the CEO’s Office in driving execution of high-impact programs, preparing executive reports, and coordinating key leadership connects. This role provides early exposure to enterprise strategy, change programs, and senior leadership engagement across Tech Center India.
  
  

As a Program Analyst in the CEO’s Office, you'll be part of a high-impact team enabling business transformation, leadership visibility, and operational effectiveness across the Tech Center. You’ll collaborate across departments and functions to support workforce planning, governance, reporting, and change delivery—all while building cross-functional influence and strategic thinking

• Provide governance support for India-based support functions like HR, Finance, Risk, and Legal Assist with documentation, operating rhythm management, and dashboards for internal governance
• Executive Reporting: Create and maintain executive reports for the CEO’s Office, including GCC Landscape, Headcount, Diversity & Inclusion, Global Mandatory Training, Tech Center Scorecards, and Board-level content
  
  

Program Execution: Assist with project tracking for job description standardization, persona creation, and skill mapping

Support analysis and coordination of DORA metric uplift initiatives for operational resilience

• Coordinate standardized cost approval workflows across council programs to ensure control and audit readiness
• Leadership Engagements: Facilitate senior leadership exchanges with employees; support Q&A moderation, logistics, and feedback Support quarterly India townhalls and in-person connects—own documentation, content alignment, and feedback analysis Governance Coordination: Assist in operating rhythm management for India support functions, track projects and report updates through dashboards and metrics Regulatory Awareness: Provide support in regulatory tracking activities related to DPDPA and emerging policy requirements Monitor industry trends and report preparation for evolving risk or regulatory themes
• Partner with senior team members to drive cross-team collaboration Take initiative in coordinating multiple stakeholders for content, governance, and reporting deliverables Bring enthusiasm and curiosity to explore broader team goals such as ESG, innovation, and automation
• Working knowledge of enterprise reporting, Power BI dashboards, and project lifecycle Familiarity with governance and internal controls processes Foundational understanding of ESG, operational risk, or regulatory topics may offer an added advantage
• Contribute to the annual Tech Fest and similar events Support internal communications and awareness campaigns through byte-sized content and dashboards Assist in India Head visit logistics or agenda coordination where needed
  
  

Requirements

To be successful in this role, you should meet the following requirements:

• 3–6 years of experience in project coordination, reporting, or governance functions
• Proficiency in MS Excel, PowerPoint, and data visualization tools (Power BI/Visio)
• Ability to manage multiple stakeholders, synthesize inputs, and meet deadlines
• Strong written and verbal communication skills, with attention to detail
• Proactive, curious, and eager to learn across business topics
• Agile, Lean, or PMP certifications
• Exposure to HR or Workforce Planning projects
• Prior experience in COO, Business Management, or Tech Governance teams
• Understanding of regulatory frameworks or emerging tech risk
  
  

You’ll achieve more when you join HSBC.

www.hsbc.com/careers

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

Issued by – HSBC Software Development India