Overview
Job Title: Senior Business Analyst- conversational banking
Location: Bangalore/Chennai/ Hyderabad/ Pune/ Gurugram/ Mumbai
Experience: 7+ years
About Us
“Capco, a Wipro company, is a global technology and management consulting firm. Awarded with Consultancy of the year in the British Bank Award and has been ranked Top 100 Best Companies for Women in India 2022 by Avtar & Seramount. With our presence across 32 cities across globe, we support 100+ clients across banking, financial and Energy sectors. We are recognized for our deep transformation execution and delivery.
WHY JOIN CAPCO?
You will work on engaging projects with the largest international and local banks, insurance companies, payment service providers and other key players in the industry. The projects that will transform the financial services industry.
MAKE AN IMPACT
Innovative thinking, delivery excellence and thought leadership to help our clients transform their business. Together with our clients and industry partners, we deliver disruptive work that is changing energy and financial services.
#BE YOURSELF AT WORK
Capco has a tolerant, open culture that values diversity, inclusivity, and creativity.
CAREER ADVANCEMENT
With no forced hierarchy at Capco, everyone has the opportunity to grow as we grow, taking their career into their own hands.
DIVERSITY & INCLUSION
We believe that diversity of people and perspective gives us a competitive advantage.
Role Description
Job Description – BA (Conversation Banking – Chat):
Must Have Skillsets:
- Strong experience working on Chat-based digital journeys across mobile and web platforms.
- Hands-on exposure to Chatbot and Voicebot implementation leveraging AI/Gen AI technologies.
- Knowledge and practical experience with NLU (Natural Language Understanding) platforms, such as:
- RASA
- Google Dialogflow
- Poly AI
- Sierra
- Dyna (or similar platforms)
Good to Have Skillsets:
- Relationship Manager (RM) chat channel experience (e.g., WhatsApp, WeChat, or other messaging channels).
- Exposure to Genesys Cloud contact center integration.
Additional Skills:
- Strong business analysis skills, including requirements gathering, user story creation, backlog refinement, and Agile ways of working.
- Ability to collaborate across Product Owners, Digital Product Managers, UX teams, and technical delivery teams.
- Excellent stakeholder management, communication, and problem-solving skills.
WHY JOIN CAPCO?
You will work on engaging projects with some of the largest banks in the world, on projects that will transform the financial services industry.
We Offer
- A work culture focused on innovation and creating lasting value for our clients and employees
- Ongoing learning opportunities to help you acquire new skills or deepen existing expertise
- A flat, non-hierarchical structure that will enable you to work with senior partners and directly with clients
- A diverse, inclusive, meritocratic culture
