Business Analyst

Overview

• Provides Business Systems Analysis advice and support on major projects across the company.
• Engages with senior leadership to identify and define business critical process improvements.
• Monitors Business Systems Analysis progress and status, identifying trends and resolving technical and process issues.
• Advises management on progress, status, trends and issues.
• Critically evaluates information gathered from multiple sources, reconciles conflicts and decomposes high-level information into actionable / discrete components to distinguish user requests from true underlying needs.
• Works with business and technical colleagues to ensure proposed architecture, application designs and implementation proposals align with and support current and anticipated business need.
• Monitors functional metrics to identify systemic issues, recommending resolution strategies.
• Provides subject matter expertise to help team members and systems users address identified issues and challenges.
• Collaborate with stakeholders to gather and document business requirements.
• Ability to interface with global client/ technical teams in a hybrid business/ tech capacity
• Ability to managing conflicting stakeholder requirements to bring consensus and maintain impeccable relationships
• Analyse and model business processes. Leads business process development. For example,
• Reporting processes
• Itil process in service environment
• Service operating procedures, including knowledge management development
• Work with IT teams to translate business requirements into technical specifications.
• Experience of documenting “As Is/To Be” processes and the ability to translate complexity into clear requirements.
• Facilitate workshops and meetings to elicit requirements and validate solutions.
• Assist in the development of user acceptance testing (UAT) plans and support testing activities.
• Create and maintain comprehensive documentation, including process flows, requirements, and user guides.
  

BA/BS degree and 8+ years’ relevant experience OR equivalent combination of education and experience

Master’s degree preferred

• Proven experience as a Business Analyst or in a similar role working with external clients and internal teams.
• Strong analytical and problem-solving skills.
• CBAP qualification, BCS, preference for membership of IIBA.
• Excellent communication and interpersonal skills.
• Proficiency in business analysis tools and methodologies. (BRD, BDD, SSM, SWOT, MOST etc, along with demonstrable experience.
• Experience with project management software and tools and working in a managed services environment.
• Ability to work independently and as part of a team.
• Demonstrable Knowledge of ITIL trends and best practices.
  
  

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