Business Analyst AP- Customer Success & Data Analyst

Overview

Frontend Arts brings together the brightest minds to create breakthrough technology solutions, helping our customers gain a competitive advantage. We are focused in technology innovation to accelerate the digital transformation of our customers, end users with a modern process driven development cycle ensuring high quality and scalable solutions that is compliant, secure, high performance and reliable.

We are seeking a Business Analyst with expertise in Excel spreadsheet, accounting, and financial reconciliation, who can also act as a customer success liaison. The role requires excellent spoken English to engage in requirement discussions with stakeholders, manage customer expectations, and ensure accurate financial reporting and data analysis.

Roles & Responsibilities:

• Act as a bridge between business teams and financial operations, understanding and translating requirements into actionable tasks.
• Participate in requirement-gathering and discussion sessions with customers to align on deliverables.
• Perform invoice reconciliation, variance analysis, and audit-related reviews to maintain financial data accuracy.
• Provide proactive customer success support by addressing queries, tracking deliverables, and ensuring timely resolution of issues.
• Use advanced Excel (pivot tables, VLOOKUP, complex formulas, macros) to generate financial reports and insights.
• Monitor and manage customer demand, ensuring expectations are met with precision and attention to detail.

Additional Job Details:

• Strong business analysis skills with experience in finance, reconciliation, or audit processes.
• Proficiency in advanced Excel and financial data interpretation.
• Excellent spoken English and stakeholder management skills.
• High numerical aptitude, analytical thinking, and attention to detail.
• Experience in customer-facing or customer success roles in a finance or operations context is preferred.

Frontend Arts is an Equal Opportunity Employer with a commitment to diversity. We stand against discrimination based on race, color, religion, gender, national origin, age, disability, veteran status, marital status, pregnancy, gender expression or identity, sexual orientation or any other legally protected status.

Job Type: Full-time

Education:

• Bachelor's (Preferred)

Experience:

• Microsoft Office & Excel: 6 years (Preferred)
• ERP: 6 years (Preferred)
• Oracle ERP Applications: 6 years (Preferred)

Work Location: In person