Business Analyst Business Analyst (Data Analytics and Salesforce)

More than a mission, C2FO is a better financial system changing the way every business gains access to the working capital they need to thrive. At C2FO, everyone is an employee-owner which means we’re all invested in our work and team members. We’re a company of team players and self-starters finding new and innovative ways to get things done. If you’re excited to learn, grow, and leave your mark on our fast-growing organization, C2FO may be the place for you.

About C2FO

Headquartered in Kansas City, USA, C2FO has more than 500 employees worldwide, with operations throughout North America, Europe, India, Asia Pacific, and Australia. C2FO is the world’s largest on-demand working capital platform. Our mission is to ensure every business has the capital needed to thrive and we have delivered more than $400+ billion in funding to businesses since our founding. How do we do this? By providing fast, flexible, and equitable access to low-cost capital through our easy-to-use platform.We provide technology with a human touch, giving our customers the direct support they need and ensuring our team members have the tools, resources, and work environment they need to deliver on our promise to customers. With the C2FO platform, businesses worldwide have more working capital to fuel their growth, create jobs and develop new products.

Benefits

At C2FO, we take care of our customers and our people – the vital human capital that helps our customers thrive. That’s why we offer a comprehensive benefits package, flexible work options for work/life balance, volunteer time off, and more. Learn more about our benefits here. (https://www.c2fo.com/amer/us/en-us/about-us/careers

Job Title: Business Analyst - Salesforce Supplier Mailbox Support & Negotiations

Location: Noida (Hybrid/Remote work options available)

Job Overview

We are seeking a proactive and detail-oriented Salesforce Support Specialist to join our team. In this role, you will manage the supplier mailbox and use Salesforce to assist suppliers whose payment terms are being extended. You will play a crucial role in building and maintaining strong supplier relationships by delivering timely, clear, and professional communication regarding payment processes and term extensions.

Key Responsibilities

• Monitor the supplier mailbox within Salesforce and promptly respond to incoming inquiries.
• Communicate with suppliers regarding payment term extensions, ensuring clarity and professionalism in all correspondence using approved FAQs.
• Collaborate with the internal working capital and procurement teams to gather information on extended payment terms and their impact.
• Track and document all supplier communications within Salesforce to maintain accurate records of inquiries and responses.
• Escalate complex or urgent supplier issues to senior team members when necessary and per the approved Playbook.
• Assist with reporting and analysis of mailbox activities and supplier responses.
• Support the team in improving communication templates and workflows to enhance the supplier experience.
  
  

Required Skills & Qualifications

• Currently pursuing or recently completed a degree in Business, Finance, Communications, or a related field.
• Basic knowledge of Salesforce or other CRM systems is a plus.
• Strong written and verbal communication skills, with attention to detail and clarity.
• Ability to manage time effectively and prioritize tasks in a fast-paced environment.
• Comfortable working with cross-functional teams and handling sensitive information.
• Strong organizational and problem-solving skills.
• Proficiency in Microsoft Office, especially Excel and Outlook.
  
  

What You'll Gain

• Hands-on experience with Salesforce and supplier communications.
• Exposure to financial operations, specifically around payment terms and supplier management.
• Opportunity to work with a dynamic team in a growing area of financial and operational management.
• Networking opportunities and potential for future roles within the company.
  
  

Commitment to Diversity and Inclusion. As an Equal Opportunity Employer, we not only value diversity and equality, but we also empower our team members to bring their authentic selves to work every day. Our goal is to create a workplace that reflects the communities we serve and our global, multicultural clients. We recognize the power of inclusion, emphasizing that each team member was chosen for their unique ability to contribute to the overall success of our mission. 

 

We do not discriminate based on race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment decisions are based on qualifications, merit, and business needs.