Overview
Avengersoft is a leading software company specializing in healthcare technology solutions, with a strong focus on the dental industry. We are the creators of Dentsoftware, a comprehensive Dental College Management & Dental Practice Management Software used by institutions and clinics in over 25 countries.
We are looking for a Business Analyst & Client Success Manager who will act as the key liaison between clients and our technical team. The ideal candidate will be responsible for understanding client requirements, preparing software requirement specifications (SRS), coordinating with developers, conducting testing, ensuring smooth delivery, providing customer training, offering post-implementation support, and identifying upselling opportunities. This is a Work from home job with moderate amount of travel to client sites. Male candidates preferred
Key Responsibilities1. Client Requirement Gathering & Analysis
- Engage with clients to understand their business needs and pain points.
- Conduct discussions, meetings, and workshops to gather requirements.
- Document detailed Software Requirement Specifications (SRS).
- Ensure requirements are clear, complete, and aligned with business goals.
2. Liaison Between Clients & Technical Team
- Act as a bridge between business stakeholders and developers.
- Translate business needs into technical requirements for the development team.
- Ensure smooth communication and alignment between both parties.
3. Software Testing & Quality Assurance
- Develop and execute test cases to validate software functionality.
- Work with the development team to resolve bugs and issues.
- Conduct User Acceptance Testing (UAT) with clients.
4. Software Delivery & Implementation
- Plan and oversee the successful delivery of software solutions.
- Ensure a smooth transition from development to deployment.
- Monitor post-deployment performance and resolve any issues.
5. Customer Training & Onboarding
- Conduct training sessions for clients on how to use the software effectively.
- Develop user manuals and training materials.
- Address client queries and ensure they are comfortable using the product.
6. Post-Implementation Support
- Provide ongoing customer support for troubleshooting and issue resolution.
- Coordinate with the support team to resolve client concerns quickly.
- Ensure high customer satisfaction and retention.
7. Upselling & Relationship Management
- Identify opportunities to offer additional features, modules, or upgrades.
- Build strong relationships with clients to understand their evolving needs.
- Work closely with the sales team to drive renewals and upsell opportunities.
Key Requirements
✔ Experience: 0 -3 years in business analysis, client management, or a similar role.
✔ Education: Bachelor's degree in Business, IT, Computer Science, or a related field.
✔ Skills:
- Excellent communication & interpersonal skills
- Strong analytical & problem-solving abilities
- Experience in writing SRS and business documentation
- Basic understanding of software development lifecycle (SDLC)
- Knowledge of software testing methodologies
- Ability to conduct client training sessions
- Strong negotiation and upselling skills
Why Join Us?
- Opportunity to work in a dynamic and fast-growing software company.
- Engage directly with clients and contribute to business growth.
- Be part of a team that values innovation, collaboration, and customer success.
Job Types: Full-time, Permanent, Fresher
Pay: ₹9,986.68 - ₹30,000.00 per month
Benefits:
- Cell phone reimbursement
- Health insurance
- Work from home
Schedule:
- Day shift
Supplemental Pay:
- Performance bonus
Work Location: Remote
- 1 - 5 Yrs
- Anywhere in India/Multiple Locations
- 2 - 6 Yrs
- Anywhere in India/Multiple Locations
- 2 - 7 Yrs
- Anywhere in India/Multiple Locations