Business Analyst /Consultant Specialist

Job Description

Some careers shine brighter than others.

If you’re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.

We are currently seeking an experienced professional to join our team in the role of Service Now Business Analyst.

In this role, you will:

• Will work collaboratively with delivery partners and subject matter experts in gathering, translating and clarifying requirements and defining design options. In systems related projects and programmers, the role holder will support Software Delivery and IT Operations with the translation of business requirements and designs into more detailed functional requirements and designs, often representing the voice of the customer and business in these discussions.
• Business Analysts are also responsible for Implementation Management, including planning, controlling and reporting on implementation of the change ‘product’, focusing on accelerating benefits and minimizing risk during deployment. Implementation activities will also include managing implementation readiness and managing the early stages of implementation (e.g. pilot). In reengineering projects, they work closely with the Process Consultants in analyzing and re-engineering excellent business processes.
• Business Analysts will often lead design work streams or teams, managing other GTC Analysts, SMEs and resources from our delivery partners. Business Analyst will closely work with other SMEs and delivery partners.
• The job is a major point of contact with the business and IT. The Business Analyst will work independently and should have a high level of flexibility to consult with the business at all levels. They will need to have the ability to work closely with and build good relationships with all delivery partners and with Global Functions. The Business Analyst is expected to successfully engage in multiple initiatives simultaneously, taking a lead analyst role in larger projects, directing all analyst activity.
• Articulates or translates complex information in clear, meaningful, and structured way to suit the target audience. Experience with Demand Management best practice, Strengthens stakeholder relationships. Uses relationship management skills/tools to responsibly influence decisions and stakeholder advocacy
• Requirement gathering and managing all release onto the environment, support testing and signed off by the various stakeholders. Experience on tools like ITBM, Jira, Confluence, SharePoint etc.. and ensure all content sets are fully documented
• Understands the current needs of all key stakeholders and be able to anticipate future needs in order to manage stakeholder expectations. Customer focus, Promotes and prioritizes requirements or actions according to customer / business needs,
• Understands the Group’s priorities, business drivers, competitors, and competitive strategy to help drive strategically aligned solutions, considering aspects of risk/reward. Reporting and communications
  
  

Requirements

To be successful in this role, you should meet the following requirements:

• 4+ years of experience in ServiceNow.
• Understands Demand management
• Worked within IT or preferably Service management
• Proven experience of leading others and creating an environment that supports and inspires people to develop and deliver.
• BE/B Tech degree or equivalent experience
• Strong interpersonal skills – ability to influence, lead and drive teams to deliver, good judgement, assertiveness, high level of communication skills to achieve effective stakeholder management, build consultative relationships, and ability to collaborate directly with a variety of clients
• Implement the relevant compliance policies. The term ‘compliance’ embraces all relevant financial services laws, rules and codes within which CTO has to comply. The job holder will need to pay specific attention to the internal controls n Asset and service management.
  
  

You’ll achieve more when you join HSBC.

www.hsbc.com/careers



HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

Issued by – HSBC Software Development India