Information Technology
Other
Impero IT Services
Overview
We are looking for a person who can be involved in business activities by reviewing operating processes and information technology (IT) mechanisms, ensuring that such processes are adequate and functional. You will help improve firms process adequacy and functionality.
You will review internal processes and aids the customer network department and IT staff in providing initial technical support to endusers.
Your responsibilities:
- Coordinate between customers and technical teams to understand customer needs, plan and lead the analysis of complex problems and data.
- Analyze business requirements and develop cost effective systems and solutions.
- Resolve any conflicts and manage infrastructure and implementation of new business systems.
- Collaborate with users to resolve queries, provide training requirements and recommend changes and enhancements to system.
- Coordinate with Product Development team to determine business requirements and translate them to technical specifications.
- Develop and supervise system documents related to the changes and enhancements done to the process and system.
- Analyze and determine process problems, resolve them and prepare technical specifications.
- Respond to customer requests regarding issues in system and enhancements and escalate issues if required for faster resolution.
Prepare test plan, test scripts for system testing, functional testing and implement the plan.
- Consult team and provide support in achieving tasks.
- Provide support for activities related to data conversion and resolve any issues occurring.
- Provide guidance to business and technology teams and suggest process changes to improve efficiency.
Skill sets/Experience we require:
- Proven work experience in handling clients to determine their business needs to transform them into information technology system requirements.
- Experience working with client to ensure proper business system implementation.
- Experience evaluating existing business systems and procedures to identify areas for improvement.
- Good interpersonal & communication skills
Pedigree:
- Bachelors/Masters in Computer Science or IT Management or relevant work experience
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