Business Analyst I, FOAA Ordering Operations

Amazon is a US-based multinational electronic commerce company headquartered in Seattle, Washington. Amazon.com started as an online bookstore, but soon diversified into many other categories, with a vision to be earth's most customer-centric company & to build a place where people can come to find and discover anything they might want to buy online.

Amazon's Finance Operations, Accounting & Analysis (FOAA) team is a fast-paced, team-focused, dynamic environment and delivering great experiences for our customers is top priority. FOAA is seeking a Business Analyst to support our Ordering Tech and Regional Accounting teams.

We are looking for passionate and talented system analysts who have experience working with innovative, mission critical, high-volume applications that customers love. This is a high visibility team where you will get a chance to make a positive impact on customer experience. This team supports Amazon Ordering team that builds services which enables all aspects of a customer purchase life cycle starting from shopping cart, checkout, order processing, managing order history and post-fulfilment actions. Ordering team builds services which are backbone for multiple commerce sites like Grocery, Prime Now, Alexa shopping, Amazon Go, Amazon Books, Amazon pharmacy and more. Our services include multiple, massively scalable distributed systems that provide inexpensive, reliable, financial controllership platforms to our business partners.

The ideal candidate must have superior attention to detail and the ability to manage multiple competing priorities. As a systems analyst on our team, you will help investigate issues, identify root causes, and help drive fixes to our systems in the finance/accounting space. You should be somebody who enjoys working on solving problems, are customer-centric, and works well across teams

Key job responsibilities

• Provide operational support for accounting and business to ensure financial events are completely and accurately recorded from source to our financial ledgers.
• Investigate common system failures such as corrupt workflows, missing or wrong configuration, and incorrect postings.
• Responsible for identifying root causes, categorize them into buckets, and provide systematic solution insights.
• Provide user operational support and respond to data and research queries from management team.
• Provide financial operations support for accounting and lines of business in order to complete reconciliation of financial accounts.
• Work with product management, technology management, and accounting to research issues, and implement process improvements.

A day in the life
The Business Analyst is responsible for partnering with internal business customers to analyze and manage financial issues relating to business operations. In this role, you will provide guidance and requirements for new product launches and resolve current financial business issues by partnering with accounting, appropriate business units, and source system teams. You will ensure new business launches meet requirements for all relevant financial use cases, including accounting, source system accuracy, and completeness. This role will identify and assist in fixing root causes by providing research, data, support, and recommendations to source system teams and business units. You will also work to develop and automate processes to identify appropriate classifications of financial variances and transition the solution to accounting when the process is in steady state.

About the team
Amazon's Finance Operations, Accounting & Analysis (FOAA) team is a fast-paced, team-focused, dynamic environment and delivering great experiences for our customers is top priority. FOAA is seeking a Finance Analyst to support our Accounting Onboarding team.