Business Analyst, Q2C Strategy and Solutions

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Job Category

Finance

Job Details

About Salesforce

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Description

Salesforce’s Quote to Cash (QTC) Enterprise Strategy & Solutions team is hiring a Business Analyst. We’re looking for critical thinkers that want to roll up their sleeves and work on some of the most complex and visible projects currently underway. As a member of the Global Business Strategy and Operations organization, Analysts will perform a variety of responsibilities on enterprise level projects to improve and scale our internal Quote-To-Cash operations. We are seeking proactive, self-motivated individuals who are comfortable navigating ambiguity, take initiative, and consistently drive project success with minimal oversight.

This role requires close, real-time collaboration with US-based counterparts—including Functional Leads, Senior Analysts, Technical Architects, and Product Managers—which necessitates aligning with US business hours as per the defined shifts.

Responsibilities

• Coordinate with Functional Leads and Senior Analysts to understand the future state vision for L2C/QTC processes and features in order to then deliver progressive capabilities towards that end-state in each release.
• Lead the Business Requirements gathering and documentation process by collaborating with crucial subject matter experts to transform existing processes to drive the future of quoting to our customers.
• Diagram as-is and to-be business processes using tools like Lucidcharts.
• Coordinate and lead cross-functional meetings, document decisions & follow-up on actions.
• Engage with Technical Architects and Product Managers to create innovative, holistic solutions to deliver upon the Business Requirements and future state needs.
• Project management activities including reporting escalations, tracking requirements delivery, communicating cross-functional dependencies and creating status updates.
• Act as a subject matter expert for Salesforce internal QTC systems and processes.
• Develop, document, and maintain a thorough repository and understanding of business rules and process flows.
• Work with training & engagement specialists to create training materials to ensure successful change management results.
• Ad-hoc reporting and research activities as project needs dictate.
• Participating in user acceptance testing (UAT).
  
  

Required Skills/Experience

• Experience with business requirements gathering and documentation / user story experience
• Excellent interpersonal skills; ability to articulate verbally and in writing; willingness to appropriately debate difficult issues; ability to think quickly; excellent listening skills; organizational skills
• Ability to excel in a fast-paced environment delivering accuracy while managing ambiguity and deadlines where adaptability is imperative
• Capacity to identify and understand broader business and financial issues from an end-user’s perspective and consider cross-functional and downstream impacts
• Experience successfully juggling multiple projects and tasks concurrently
• Extreme attention to detail with an ability to work independently and demonstrate initiative
• Curiosity in order to extract relevant information from subject matter experts
• Prior experience as a Business Analyst
  
  

Preferred Skills/Experience

• Experience related to Configure Price Quote, Contract Lifecycle and/or Order Management processes and systems
• Working knowledge of Lucidcharts or similar process flow documentation software
• Working knowledge of Smartsheets or other project management software
• Experience with Salesforce products a plus
• Exposure to enterprise level, transformational projects
• Prior experience with New Product Introductions processes, Business Operations, Quote to Cash Operations and/or M&A Operations
  
  

Unleash Your Potential

When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.

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Posting Statement

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