Business Analyst – Techno Functional

Position Details

• Job Title: Business Analyst – Functional
• Position: Lead Analyst
• Experience: 8 – 12 Years
• Category: Software Development / Engineering
• Employment Type: Full Time
• Location: Bangalore, India
• Shift Timing: 11:30 AM – 8:30 PM

Job Description

We are seeking an experienced Senior Business Analyst with strong expertise in process modelling and enterprise business transformation initiatives. The ideal candidate should possess hands-on experience across end-to-end order-to-execution business processes including planning, allocation, exception handling, invoicing, cost implications, and regional business variations.
The role requires strong analytical and communication skills to translate complex business requirements into epics, user stories, business rules, event flows, API contracts, and detailed acceptance criteria.
The candidate will work closely with business stakeholders, product owners, architects, and technology teams to support large-scale transformation and modernization programs.

Mandatory Skills & Domain Expertise
Ocean Freight
Strong understanding of end-to-end Ocean Freight operations including import/export processes.
Knowledge of freight booking, shipment planning, vessel allocation, and cargo movement tracking.
Container Lifecycle Management
Expertise in container lifecycle processes from container release, pickup, stuffing, movement, transshipment, unloading, return, and closure.
Understanding of container status tracking and event management.
Booking Management
Experience in booking creation, amendment, confirmation, cancellation, allocation, and capacity management.
Knowledge of customer booking workflows and carrier interactions.
Equipment Management
Understanding of container equipment types, availability, utilization, maintenance, and repositioning.
Experience with equipment inventory and operational planning.
Vessel Schedules
Knowledge of vessel scheduling, route planning, voyage management, port rotation, and schedule changes.
Understanding of shipping line operational processes.
Terminal Operations
Experience with port and terminal processes including gate operations, yard management, loading/unloading activities, and terminal coordination.
Understanding of container handling workflows and operational events.
Inland Transportation
Knowledge of multimodal transportation including trucking, rail, and inland container depot operations.
Experience in planning and tracking inland container movements.
Shipping Documentation
Strong understanding of shipping documents including Bill of Lading (B/L), Shipping Instructions, Delivery Orders, Manifest, Arrival Notices, and Customs-related documentation.
Experience in documentation workflows, compliance, and exception handling.
Additional Business Analyst Skills
Requirements Gathering & Analysis
BRD, FRD, User Story and Use Case Documentation
Process Modeling (BPMN, Visio, Lucidchart, etc.)
Stakeholder Management
Gap Analysis & Impact Assessment
UAT Planning and Execution
Agile/Scrum Methodology
Data Analysis and Reporting
JIRA, Confluence, Azure DevOps or similar tools
Preferred Qualifications
Bachelor's degree in Engineering, Business, Logistics, Supply Chain, or related discipline.
Experience working with shipping lines, freight forwarders, logistics providers, terminal operators, or supply chain technology platforms.
Exposure to digital transformation, transportation management systems (TMS), or logistics platforms.
Key Competencies
Excellent analytical and problem-solving skills.
Strong communication and stakeholder management abilities.
Ability to work with cross-functional and global teams.
Strong domain expertise in container shipping and logistics operations.
Experience driving business and technology alignment in complex enterprise environments.

Roles & Responsibilities

• Gather, analyze, and document business requirements for enterprise transformation initiatives
• Perform end-to-end process modelling and workflow analysis across order-to-execution processes
• Translate business requirements into epics, user stories, process flows, business rules, and acceptance criteria
• Collaborate with business stakeholders, product owners, architects, and development teams to define functional solutions
• Analyze planning, allocation, invoicing, exception handling, and cost impact processes across multiple business scenarios
• Document API contracts, event flows, system interactions, and integration requirements
• Support backlog grooming, sprint planning, prioritization, and Agile delivery activities
• Conduct gap analysis, impact assessments, and process optimization initiatives
• Validate business requirements through workshops, stakeholder discussions, and UAT support
• Ensure alignment between business objectives, operational processes, and technology solutions
• Manage regional business variations, compliance considerations, and configurable workflow requirements
• Create functional specifications, workflow diagrams, process documentation, and reporting artifacts
• Facilitate communication between business and technical teams to ensure successful delivery outcomes

#LI-PS18

Must Have Skills
Strong experience as a Business Analyst in enterprise transformation programs
 Expertise in:

• Process Modelling
• Workflow Analysis
• Business Process Documentation
• Requirement Analysis
• Experience across:
• Order-to-Execution Lifecycle Processes
• Planning
• Allocation
• Invoicing
• Exception Management

 Strong capability in writing:

• Epics
• User Stories
• Acceptance Criteria
• Business Rules
• Experience documenting:
• API Contracts
• Integration Requirements
• Event-Driven Workflows

 Proficiency in:

• Agile Methodologies
• Scrum
• SAFe
• Hands-on experience with:
• Jira
• Confluence
• Visio
• Lucidchart
• Strong analytical, stakeholder management, and problem-solving skills
• Excellent communication and facilitation abilities across business and technology teams
• Ability to manage complex requirements and coordinate across multiple workstreams

Good to Have Skills
Experience working in:

• Enterprise Modernization Programs
• Digital Transformation Initiatives
• Exposure to:
• Distributed Systems
• Integration Platforms
• Microservices-based Architectures

Experience in domains such as:

• Supply Chain
• Retail
• Manufacturing
• Logistics
• Banking
• Enterprise Product Development

Familiarity with:

• Data Analysis
• Reporting Tools
• Business Intelligence Platforms
• Experience supporting:
• API-based Integrations
• Event-Driven Business Processes

Knowledge of:

• Domain-Driven Design (DDD)
• BPMN
• Enterprise Architecture Concepts
• Agile certifications preferred:
• CBAP
• PMI-PBA
• Scrum
• SAFe
• Experience working with globally distributed teams and regional business operations