Business Analyst, Voice of Customer

What You'll Do

You will be reporting to the VP of Customer Experience. You will be working from the Pune office in a hybrid model.

This is a highly visible, and high impact role to have invaluable cross-functional exposure by engaging with executives and cross-functional leaders, offering insights into the inner workings of Avalara's leadership. This role is instrumental in helping Avalara achieve its strategic goals.  You will get exposure to all areas of the business.

Responsibilities

Requirements Gathering: You will be required to collaborate with business stakeholders to elicit, analyze, and document detailed requirements. You will conduct interviews, workshops, and surveys to gather information from various sources.

Analysis and Documentation: Analyze and document current state processes, systems, and workflows. Develop clear and concise business requirements, user stories, process flows, and other documentation as needed. Ensure that requirements are aligned with business goals and objectives.

Data Analysis: Perform data analysis to support business needs, including data mapping, validation, and cleansing. Collaborate with data architects and database developers to design effective data solutions.

Communication: Facilitate communication between business stakeholders and the project team. Present findings and recommendations to both technical and non-technical audiences. Craft materials for executive leadership reporting.

Continuous Improvement: Identify opportunities for process improvement and propose effective solutions. Stay informed about industry trends, best practices, and emerging technologies.

Project Management: Assist in project planning, monitoring, and tracking to ensure timely and successful project delivery. Collaborate with project managers, developers, and other team members to achieve project objectives.

What You’ll Need To Be Successful

• Bachelor’s degree.
• Customer Experience or Customer Operations experience within a SaaS business preferred.
• Proven experience as a Business Analyst or in a similar role.
• Robust analytical and quantitative skills, as well as attention to detail
• Dynamic communication skills, relationship building, strong decision-making skills.
• Familiarity with project management concepts and practices.
• Experience in data analysis and modeling is a plus.
• Experience working with global teams is a plus
  
  

About The Team

How We’ll Take Care Of You

Total Rewards

In addition to a great compensation package, paid time off, and paid parental leave, many Avalara employees are eligible for bonuses.

Health & Wellness

Benefits vary by location but generally include private medical, life, and disability insurance.

Inclusive culture and diversity

Avalara strongly supports diversity, equity, and inclusion, and is committed to integrating them into our business practices and our organizational culture. We also have a total of 8 employee-run resource groups, each with senior leadership and exec sponsorship.

Flexible hybrid working

We support hybrid work and flexible schedules for our employees.

Learn more about our benefits by region here: https://careers.avalara.com/

About Avalara

We’re Avalara. We’re defining the relationship between tax and tech.

We’ve already built an industry-leading cloud compliance platform, processing nearly 40 billion customer API calls and over 5 million tax returns a year.

Last year, we became a billion-dollar business, and our tribe expanded by a cool thousand people - there’s nearly 5,000 of us now. Our growth is real, and we’re not slowing down - not until we’ve achieved our mission - to be part of every transaction in the world.

We’re bright, innovative and disruptive, like the orange we love to wear. It captures our quirky spirit and optimistic mindset. It shows off the culture we’ve designed, that empowers our people to win. Ownership and achievement go hand in hand here. We instill passion in our people through the trust we place in them.

We’ve been different from day one. Join us, and your career will be too.

EEO Statement

We’re an Equal Opportunity Employer. Supporting diversity and inclusion is a cornerstone of our company — we don’t want people to fit into our culture, but to enrich it. All qualified candidates will receive consideration for employment without regard to race, color, creed, religion, age, gender, national orientation, disability, sexual orientation, US Veteran status, or any other factor protected by law. If you require any reasonable adjustments during the recruitment process, please let us know.