Business Analyst with Telecom Experience

Overview

The Business Analyst position is a role within the Operations department of Prodapt that reports to the Project Manager. The overall purpose of the position is to govern various tools and processes within a project in collaboration with the PMs and clients, and to recommend continuous enhancements to increase efficiency, and to uphold Prodapt’s winning values and to work in a way that contributes to the Company’s vision. Also , you will be the go to person in our client’s organisation for new requests or changes related to the domain. It involves interaction with IT team and business units, understand their requests and coordinate delivery.

Responsibilities

• Process Management:
• Create key stroke level process flows and process documentation independently
• Govern calibration calls with clients and share necessary process related updates
• Drive brainstorming sessions to recommend transformation and enhancements in existing processes
• Analyze current telecom business processes and workflows; identify gaps and areas for improvement to optimize operational efficiency and customer satisfaction
• Hands on experience in BPMN , ARIS, Camunda,etc.
• Collaborate with Project Managers on process re-engineering or process refinement approach
• Collaborate with technical teams and vendors to evaluate proposed telecom solutions or system changes, ensuring alignment with business goals and technical feasibility.
• Incorporate industry best practices into the existing processes and drive continuous improvement
• Quality Management:
• Ensure 100% quality scores across all processes
• Govern periodic quality calls and demonstrate process quality metrics to the clients
• Collaborate with the client's quality team to align the solutions with client's expectations
• Identify root causes of recurring issues and drive corrective/preventive actions
• Project Management:
• Create contractual agreements such as SOW, amendments and renewals
• Support project management activities by tracking requirements, managing scope changes, and ensuring timely delivery of business objectives
• Lead/govern multiple transitions including Offshoring/nearshoring
• Travel to client location as per business requirements and demonstrate high project management skills with clients
• Maintain Lean operations to avoid unnecessary buffers and to drive cost effective operations
• Focus on project revenue, cost and RGMs and to drive efficiencies with defined action plan
• Identify new opportunities within the current project and highlight them in Leads generation process; create proposals and business plans
• Collaborate with Delivery Managers in creating proposals and business plans
• Implement effective BCP management process
• Work with PMs for tracking critical data in the project and generate client focused periodical reports
• Coordinate with clients to create excellent business relationship for consistent performance and business expansions
• Align project delivery with organization's goals and strategy
• Change Management:
• Work with clients to understand the change requirements
• Ensure seamless operations through system driven approach while incorporating changes in the process
• Assist team members in effective change management
• Team Management:
• Identify domain experts within the team through mentoring and coaching
• Contribute to organization wide knowledge repository e.g. 'Insight creation'
• Implement effective Checks and Balance process in place - including imposing PIPs for non-performers, rewards and recognition for performers, create high motivation factors within team
• High focus on knowledge base retention including acquiring key skills through L&D, setting career aspiration roadmap, supporting team members in scaling up etc.
  

Support other accounts/programs as required to help providing KT for new tools/channel support

Requirements

• Must Have Skills - Incident Management, Order management, and Telecom Background.
• Good to Have - Team Management, Project management, MS Office, Client management, Business Analysis, Business Analyst, Good Communication skills, presentation skills, conflict management.
• Bachelor's or master's degree in a relevant field (such as telecommunications, engineering, or project management) is preferred.
• Proven experience as a project manager in the telecom domain, with a strong track record of successfully delivering complex projects.
• In-depth knowledge of the telecommunications industry, including technologies, regulations, and market trends.
• Excellent leadership. Strong and communication, and interpersonal skills.
• Strong analytical and problem-solving abilities.
• Proficiency in project management tools and software.
• Ability to analyse client’s needs, design and document solutions.
• Project management certifications, such as PMP (Project Management Professional), are advantageous but not mandatory.
• Able to work in a multi cultural environment.